Service Manager chez Forklift Systems Inc
Forklift Systems Inc · Birmingham, États-Unis d'Amérique · Onsite
- Professional
- Bureau à Birmingham
The position of Service Manager is to support all Service Technicians and Service Administration in all aspects of their work duties.
· Oversee daily functions of service technicians, shop technicians, and dispatchers.
· Assist technicians with troubleshooting and repairs.
· Oversee the daily workload with the dispatchers and assist in scheduling.
· Review and deliver service proposals to customers in a timely manner.
· Communicate with customers as required for problems/solution resolution.
· Continuously monitor dept processes to ensure high quality service and customer satisfaction.
· Schedule customer visits to review quality of repairs/PM’s.
· Work with management, accounting, CSS, and customers on billing concerns.
· Maintain positive communication with service staff and management.
· Schedule field visits with techs to provide coaching and assistance when necessary.
· Utilize resources including technical support from the manufacturer website to resolve repair issues on a same day basis.
· Manage the completion of all service bulletins/campaigns.
· Follow up with all customers on scheduled times and/or discuss additional concerns with quotes and turnaround times.
Education and Experience
· High school diploma or equivalent and knowledge of basic math skills.
· Minimum 5 years heavy equipment technician experience.
· Valid driver’s license.
· Efficient with computers and Microsoft Office / Windows software
· Good interpersonal skills, team player, and reliable.
Physical Requirements
· Must be able to multi-task (phone, computer, customers etc.)
· Must be able to lift up to 50 lbs. occasionally and only if required
· Be available to work flexible schedules (Monday – Friday) and overtime if required