Outbound Supervisor chez Dedicated Logistics (DLI)

Recently, Dedicated Logistics (DLI) was named 2024 Supplier of the Year. We put our people first, so our employees can prioritize our customers. As one energized, engaged, and results-oriented team, each of us has a heightened sense of commitment to our customers’ goals, our Company, and our performance.

The Outbound Supervisor is responsible for the complete operational oversight and leadership of the dock team. They are responsible for achieving on-time initiatives, departures, and delivery goals where applicable by delegating tasks and allocating manpower throughout the shift as well as monitoring performance, attendance, and personnel issues within their department.

Duties/Responsibilities:

• Responsible for achieving on-time initiatives, on-time departures, and on-time delivery goals as applicable.
• Supervise all dock staff to monitor attendance, performance, and be the first point of contact to resolve employee issues.
• Monitor department hours to reach daily and weekly targets.
• Keep the Operations Manager and other leadership informed on daily operations including shuttles, equipment availability, and target goals.
• Monitor employee performance and issue corrective actions in partnership with Human Resources as needed.
• Responsible for associate training and ensuring that the team has adequate training, equipment, and daily work instruction to complete their tasks.
• Monitor attendance in accordance with company policy and issue corrective action as needed.
• Review and approve or deny time off requests.
• Report any damaged trailers, forklifts, scanners, and other equipment to the maintenance division or appropriate department for repairs in a timely manner.
• Keep team informed on workload, shift goals, metrics, company announcements, and safety through daily huddles, meetings, or other communications.
• Interview and hire new employees for team as needed to maintain an appropriate headcount to meet customer needs.

Required Skills/Abilities:

• Strong interpersonal skills, excellent customer service and training ability.
• Superior leadership skills
• Excellent internal and external customer service skills.
• The ability to deal with ambiguity, decisiveness, and ability to make decisions.
• The ability to manage processes, motivate and direct others.
• Flexible schedule to accommodate emergency after-hours calls and location visits.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity and professionalism.
• Basic computer skills and the ability to learn new software.

Education and Experience:

• 1-2 years transportation supervisory experience including supervising truck drivers or dockworkers.
• Excellent computer skills including Microsoft Word and Excel.
• Demonstrate a record of accomplishment in meeting and exceeding goals in previous positions.
• Excellent customer service and employee relations skills.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Walking and standing for prolonged periods of time.
• Must be able to lift 75 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Flexible spending account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Shift starts at 5:00 PM.
• 8-10 hour shift.
• Monday to Friday
• Night shift

Work Location: In person