Shift Schedule: Friday, Saturday, and Sunday from 8:00am to 2:00pm
We are seeking a professional and reliable Security Officer to provide a safe and welcoming environment for employees, customers, and visitors at a busy local coffee shop. This role is ideal for someone who enjoys customer service while maintaining strong situational awareness and ensuring safety standards. Key duties include ensuring that sidewalks and entrances remain clear for accessibility, monitoring alleyways and doorways to promote staff safety, and addressing any disruptive or unsafe behaviors in a professional and respectful manner.
This role requires strong situational awareness and the ability to de-escalate conflicts while maintaining excellent customer service. The ideal candidate will be approachable, observant, and committed to creating a welcoming environment for everyone who visits the coffee shop.
Why Join Citadel Security USA?
At Citadel Security USA, you’re more than a uniform — you’re part of a mission-driven team dedicated to protecting people, property, and communities while advancing your career. We believe great security professionals aren’t just hired — they’re developed, and we invest heavily in our people to ensure they have the skills, tools, and confidence to succeed.
Extensive Training & Career Development
From your very first day, you’ll have access to a wide range of in-house training programs led by experienced, certified trainers. These include New Hire Orientation, specialized courses for different industries, advanced tactical training, certifications, and much more. Whether you’re just starting out or a seasoned professional, our ongoing training helps you sharpen your skills, expand your expertise, and open doors for career growth within Citadel.
Uniforms Provided
We supply professional uniforms to all security officers so you can represent Citadel with pride from day one.
Comprehensive Benefits for Full-Time Employees
Medical, Dental, and Vision Insurance
Life & AD&D Insurance
Short-Term and Long-Term Disability
Critical Illness, Accident, and Hospital Indemnity Coverage
Employee Assistance Program (EAP) – confidential support for you and your family
Travel Assistance Program – resources and help while away from home
Benefits are available for both employees and their families.
Financial & Time-Off Benefits
401(k) Retirement Program – invest in your future
Paid Time Off (PTO) – vacation and personal days
Sick Leave – provided in accordance with state laws
DailyPay – access your earned wages faster, with our standard weekly payroll cycle still in place
Employee Referral Program – earn bonuses when you refer qualified candidates who join our team and meet program requirements
The Citadel Advantage
Competitive pay with clear opportunities for advancement
Flexible schedules that fit your lifestyle
Supportive leadership and a positive team environment
The pride of protecting people, property, and communities every day
When you join Citadel, you’re joining a company that invests in you, supports your growth, and provides the tools you need to succeed — from day one and beyond.
What You'll Be Doing
Security Presence & Defense: Serve as the first line of defense for clients and sites
Hazard Awareness: Identify and address safety concerns
Risk Assessment: Conduct ongoing risk evaluations
Access Control: Manage access to restricted areas and information
Guidance: Direct and assist patrons, visitors, and staff.
Customer Service: Deliver positive interactions with a pleasant and helpful demeanor
Collaboration: Work with local law enforcement and other security personnel to maintain highest safety standards
Incident Response: Respond to client security concerns and reports of incidents as they come through the dispatch line
Incident Documentation: Record and report all security and safety incidents and concerns
What You Need To Have
Employment Eligibility: Provide 2 forms of ID and eligibility/authorization to work in the US
Education: High School diploma or GED
Attitude: Maintain a calm, professional, and customer service-oriented demeanor
Language Skills: Fluent in English speaking, reading/writing. Spanish is a bonus
Screening: Ability to pass a urinalysis (site dependent) and criminal background check
Transportation: Reliable transportation to and from work
Tech Literacy: Basic technology skills and ownership of a working smartphone and accessible email account
Physical Ability: Can stand, sit, walk, jog, crouch, bend over, and carry 50lbs in a variety of weather conditions and work environments
About Citadel Security USA
Citadel Security USA is a veteran-owned and operated security provider founded in 2007. We are a trusted industry leader in managing complex, multi-site security operations across the U.S. Our company culture values employees and emphasizes growth, training, and a service-first approach to security. We pride ourselves on being a blue-collar, employee-centered company committed to developing professionals who make a difference.
Citadel Security USA is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, or any other protected status.
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