Operations Assistant chez The Dewberry

Job Title: Operations Assistant 
Location: The Dewberry Charleston– Charleston, SC
Department: Engineering  
Reports To: Assistant Chief Engineer  

Who We Are:

At The Dewberry, we are a close-knit team of passionate professionals dedicated to delivering flawless, world-class service while upholding our distinct brand standards. Every teammate is an essential contributor to the success and spirit of our hotel, and we take pride in creating unforgettable guest experiences rooted in authenticity, humility, and innovation.

Position Overview:

The Operations Assistant provides direct administrative and operational support to the Director of Engineering and the Engineering Department. This role plays a critical part in ensuring smooth day-to-day operations, effective communication, and accurate documentation. In addition, the Operations Assistant will serve as the department’s ALICE champion, supporting system setup, maintenance, audits, and reporting, while also overseeing project logistics and compliance initiatives.

The ideal candidate is organized, detail-oriented, and thrives in a fast-paced hospitality environment, balancing administrative responsibilities with cross-departmental collaboration to support the hotel’s operational excellence.

Key Responsibilities

Responsibilities include, but are not limited to, the following:

• Answer and route phone calls from teammates, vendors, and contractors with professionalism.
• Maintain records and track Engineering Department projects, ensuring timelines and deliverables are met.
• Collaborate with department heads on project logistics and scheduling.
• Oversee and track work orders through ALICE, acting as the departmental champion responsible for system setup, maintenance, audits, and reporting.
• Support project oversight in coordination with D-Studio CapEx projects, Purchasing, and Receiving.
• Maintain and update Safety Data Sheets (SDS), Safety & Security records, and departmental reference guides.
• Review and process Engineering Department invoices; maintain purchase orders and reconcile the monthly General Ledger.
• Order, track, and manage materials, tools, and replacement parts for projects and repairs.
• Record meeting minutes for Engineering meetings and distribute action items.
• Support the Chief Engineer with OSHA compliance, Safety Committee initiatives, inventory management, logs, training programs, and other assigned projects.
• Provide administrative assistance to other departments as needed, including scheduling meetings, redirecting calls, and supporting interdepartmental communication.

Additional tasks and responsibilities may be assigned at the discretion of the Managing Director and Assistant Chief Engineer to meet the needs of the department and hotel.

Qualifications

• Minimum 6 months of experience in a hotel, facilities management, or fast-paced office environment.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Familiarity with ADP, ALICE, Delphi, or similar work-order/program management systems strongly preferred.
• High school diploma required; college coursework preferred.
• Strong organizational, analytical, and time-management skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Must have reliable transportation.

Core Competencies

• Hospitality Mindset – Demonstrates warmth, professionalism, and a service-first approach with teammates and guests.
• Accountability – Takes ownership of tasks, follows through, and supports team goals with reliability.
• Adaptability – Effectively manages shifting priorities and maintains composure in a fast-paced, evolving environment.
• Collaboration – Works seamlessly across teams to support smooth operations and a positive culture.
• Operational Excellence – Proactively identifies opportunities to improve processes, enhance compliance, and drive efficiency.

Work Environment

• Based on-site at The Dewberry in Charleston, SC.
• Flexibility for occasional evenings, weekends, or holidays depending on business needs.

Benefits of Joining The Dewberry Team:

• Competitive Compensation
• Opportunities for Career Growth and Advancement
• Full-Time and Part-Time Positions Available
• Flexible Paid Time Off
• 401(k) with Company Match at 4%
• Education Reimbursement Program
• Complimentary Downtown Parking
• Dedicated workspace provided on-site at the hotel

About The Dewberry:

As the 2025 Virtuoso Best Independent Hotel in the World and a 2022 Condé Nast Traveler Gold List award recipient for Best Hotel in the World, The Dewberry is located in the heart of downtown Charleston, bordering Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center.

Offering 153 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern ReimaginedTM,” which he developed over the course of an eight-year renovation and preservation of the building.

The Dewberry features several event spaces along with the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, treatments at our urban oasis, The Spa, the curated boutique The Shop as well as The Fifth Avenue Club by Saks Fifth Avenue.

Recognized globally for its excellence, The Dewberry is known among teammates, guests, and the community as a leader in the field of hospitality. As a brand, The Dewberry teammates, experience, and brand are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.