Dispatch Manager chez None

Summary 

We are seeking a skilled an experienced Dispatch Manager to oversee the coordination and scheduling of service technicians for our HVAC, plumbing, and electrical divisions. The Dispatch Manager plays a pivotal role in ensuring the timely and efficient deployment of resources to address customer needs while maintaining high standards of service quality and customer satisfaction.

Essential Functions

Dispatch Operations Management: 

• Efficiently manage the daily dispatch operations for HVAC, plumbing, and electrical service calls.
• Assign service requests to appropriate technicians based on skills, availability, and proximity to the job site.
• Monitor technician schedules and workload to ensure optimal utilization of resources.
• Adapt to changing priorities and emergencies, reallocating resources as necessary to meet customer needs.

 Customer Service: 

• Serve as the primary point of contact for customers regarding service inquiries, scheduling, and updates.
• Communicate effectively with customers to provide accurate arrival times and address any concerns or questions promptly.
• Strive to deliver exceptional customer service experiences and uphold the company's reputation for reliability and professionalism. 

Team Collaboration: 

• Coordinate closely with the sales, service and install departments, technicians, and other relevant personnel to ensure seamless workflow and customer satisfaction.
• Foster a collaborative and supportive environment among dispatch staff and service teams.
• Provide guidance and support to technicians in the field, assisting with troubleshooting and logistical challenges as needed. 

Data Management and Reporting: 

• Maintain accurate records of service requests, technician assignments, and job status updates using Service Titan.
• Generate reports on key performance metrics such as response times, job completion rates, and customer satisfaction scores.
• Analyze data to identify trends, areas for improvement, and opportunities to enhance operational efficiency.

 Quality Assurance: 

• Conduct periodic quality checks on completed jobs to ensure adherence to company standards and customer expectations.
• Address any issues or discrepancies promptly, working collaboratively with technicians and other stakeholders to resolve problems and prevent recurrence.

Qualifications

• High School diploma or GED required. THIS WILL BE VERIFIED DURING OUR BACKGROUND PROCESS.
• Proven experience in dispatch operations management, preferably in the HVAC, plumbing, or electrical services industries.
• Understanding of scheduling principles and best practices
• Strong organizational skills with the ability to multitask and prioritize effectively in a fast-paced environment.
• Excellent communication and interpersonal skills, with a customer-focused mindset.
• Proficiency in using dispatch software and other relevant tools for scheduling and data management. Experience with Service Titan preferred.
• Leadership qualities with the ability to motivate and inspire teams to achieve goals and deliver high-quality service.
• Problem-solving skills and the ability to remain calm and composed under pressure.
• Flexibility to adapt to changing priorities and schedules, including occasional on-call or after-hours availability.

 Please note that any offer of employment is conditional upon successful completion of a background check, drug screen, and motor vehicle record review (as applicable).

 Reliable is proud to be an equal opportunity employer, celebrating diversity and creating an inclusive environment for all employees. We do not discriminate in our employment practices based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, pregnancy or related condition, marital status, military or veteran status or any other basis protected by federal, state, or local law.