Patient Access Representative, Full-Time chez Think Whole Person Healthcare

Monday - Friday

Hours vary between 6:30am and 6:30 pm

CORE VALUE COMMITMENT:

In common mission, our teams work together with our patients at the center. We strive to continuously improve. We value one another�s diversity of talent, experience, and perspective. We each contribute to something bigger than ourselves while promoting integrity, belonging, and collaboration.

JOB SUMMARY:

The Patient Access Representative is the first point of contact for all patients coming into Think. This role is responsible for welcoming patients, coordinating the patient check-in process using Think�s pre-registration and intake process, and directing patients to appointments. The Patient Access Representative is also responsible for scanning insurance cards, uploading appropriate documents, and collecting patient co-payments using appropriate tools and systems.

ESSENTIAL JOB FUNCTIONS:

• Welcome and engage patients on assigned floors, delivering excellent customer service in all interactions.

• Scan insurance cards and appropriate documentation (i.e. photo I.D. and prescription cards) and collect copay, self-pay, and outstanding balances.

• Assist and educate patients on pre-registration and intake processes, reducing manual components required by staff wherever possible.

• Ensure patients are accurately checked-in for appointment using appropriate systems and direct patients to appointment as needed.

• Verify/update patient demographic, insurance, and other necessary information to ensure accuracy and consistency across all systems and applications.

• Acquire signature for patient release and schedule future appointments in appropriate systems.

• Address patient issues, questions, and/or complaints, documenting and escalating, as appropriate.

• Collaborate with interdisciplinary teams at Think to ensure an excellent patient experience.

KNOWLEDGE, SKILLS & ABILITIES

• Basic knowledge of medical insurance processes and workflows.

• Knowledge of HIPAA and privacy rules.

• Skill at communicating in a professional manner, both verbally and in writing.

• Skill in using a computer and a variety of software, including, Word and Outlook.

• Skill in attention to detail and accuracy.

• Ability to communicate effectively, both verbally and in writing.

• Ability to deliver excellent customer service and patient education.

• Ability to work independently and in a team environment.

• Ability to be a good representative of Think.

EDUCATION & EXPERIENCE:

High school graduate or equivalent with specialized training in typing, transcription, medical terminology and record keeping is preferred. Equivalent education/experience will be considered.

Think Whole Person Healthcare is an Equal Employment Opportunity