Director of Managed Services Staffing chez Broadcast Management Group

Job Overview:

Broadcast Management Group (BMG) is a leading provider of broadcast managed services. The Director of Managed Services Staffing will be responsible for overseeing the strategic development, operations, and execution of staffing and HR solutions within our Managed Services division, as well as serving as the Human Resource Manager. This role will lead workforce planning, recruiting, client relationship management, and delivery of high-quality staffing services to support our Enterprise client teams with a focus on broadcast, production, creative, and media. The Director will collaborate with senior leadership to align staffing operations with business goals, ensuring scalability, efficiency, and consistent service excellence.

Key Responsibilities:

Strategic Leadership

• Develop and execute the staffing strategy for Managed Services, ensuring alignment with company objectives and client requirements.
• Drive initiatives to optimize recruiting, workforce utilization, service delivery, and client satisfaction.
• Anticipate industry trends and build innovative staffing models that support business growth.
• Operational Management
  
• Oversee daily staffing operations, including workforce scheduling, resource allocation, and performance management.
• Establish KPIs, SLAs, and reporting mechanisms to measure efficiency, productivity, and client outcomes.
• Ensure compliance with employment laws, client-specific regulations, and internal policies.
• Client & Vendor Relations
  
• Act as the primary point of contact for key clients, building strong relationships and ensuring their staffing needs are met effectively.
• Manage relationships with vendors, subcontractors, and partners to expand delivery capabilities and enhance operational efficiency.
• Negotiate contracts and agreements to ensure cost-effective and high-quality staffing solutions that meet organizational needs.
• Act as executive sponsor for enterprise staffing clients.
• Identify upsell/cross-sell opportunities for additional managed services.

Team Leadership & Development

• Build, mentor, and manage a high-performing staffing team, including managers, recruiters, and coordinators.
• Foster a culture of accountability, continuous improvement, and customer focus.
• Provide leadership training, development opportunities, and succession planning for team members.

Human Resource Management

• Designing and updating job descriptions
• Manage employee benefit package and negotiate renewal rates.
• Sourcing candidates: Using online channels, job boards, and social media to find potential candidates
• Screening: Reviewing resumes and applications
• Interviewing: Conducting interviews by phone, video, or in person
• Evaluating: Preparing and administering tests and evaluating candidates
• Shortlisting: Providing hiring managers with a list of qualified candidates
• Negotiating: Negotiating job offers and answering questions about compensation and benefits
• Tracking: Monitoring metrics like time-to-fill and time-to-hire
• Onboarding: Helping new hires get onboarded
• Employer brand: Building a strong employer brand by finding the right candidate for the job
• Job offers: Conducts new hire orientations and employee relations counseling.
• Conducts employee onboarding, educating newly hired employees on HR policies, internal procedures, and regulations.
• Collaboration: Working with managers to identify future hiring needs
• Travel to job fairs or visit universities to find top talent.
• Knowledge of and ability to implement HR-related tasks, processes, and projects to ensure the day-to-day operations run smoothly.
• Fosters a diverse and inclusive culture and makes recommendations to ensure all talent policies and procedures are diverse, equitable, and inclusive for all employees.
• Conducts offboarding activities, including exit interviews.
• Ensures compliance with all federal, state, and local employment laws, including USCIS Form I9 employment eligibility verification.
• Maintains and updates physical and digital files for employees’ documents, benefits, and attendance records.
• Provides support to employees on various HR-related topics, such as leaves and compensation, and resolves any issues that may arise.

Qualifications:

• Bachelor’s degree in Business, Human Resources, or related field
• 5+ years of experience in staffing, recruiting, managed services, or workforce solutions
• Proven track record in building and scaling staffing operations for enterprise-level clients.
• Strong understanding of workforce management tools, HR systems, and service delivery models.
• Excellent leadership, negotiation, and client relationship management skills.
• Ability to work in a fast-paced, dynamic environment
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Excellent interpersonal and written communication skills.

Preferred Skills:

• Experience with global staffing and vendor management
• Familiarity with managed services staffing models (Employer of Record) in IT, professional services, or other relevant sectors.
• Data-driven approach to workforce planning and operational efficiency.
• Strong financial acumen for budgeting, forecasting, and contract negotiations.