Leasing Staff (Junior) IT Client Support Technician*
IT | Experienced | Temporary | Full-Time |
Level up!
Nintendo Co., Ltd., headquartered in Kyoto, Japan, has been providing a wide range of entertainment products and experiences since its founding in 1889, beginning with the manufacture and sale of Hanafuda playing cards. Since the 1983 release of the Family Computer (Famicom) system in Japan, and continuing through Nintendo Switch 2, Nintendo’s focus has been the development, manufacturing, and sale of its gaming systems and software.
At Nintendo, we bring together employees with a wide range of characteristics and work together towards a common goal – to put smiles on the faces of people all over the world.
Tasks
Working on IT related incidents, problems and service requests within the Service Desk responsibility
Communicating professionally with customers to verify and clarify situations reported
Using the ticket system for documentation and communication
Giving telephone advice and training for IT product-specific questions
Analysing, prioritising and distributing customer complaints
Requirements
Degree as Bachelor of Science or IT and/or related education with the relevant working experience
First experience at a telephone helpdesk, first level support or a similar position
Good knowledge of Microsoft Operating Systems
Understanding of Mac systems would be beneficial
Experience in customer relationships to understand and identify needs
High level of customer and service orientation
Very good written and spoken English and German skills
Are you interested? We look forward to receiving your application in English, including your earliest possible starting date and salary expectation.
* With this job advertisement, we would like to encourage people of all genders to apply. Therefore, we refrain from explicitly mentioning any gender. Our company is opposed to gender-based discrimination, as well as discrimination based on other legally protected characteristics.
IT
Experienced
Temporary
Full-Time
Leasing Staff (Junior) IT Client Support Technician
req400
Working on IT related incidents, problems and service requests within the Service Desk responsibility
Communicating professionally with customers to verify and clarify situations reported
Using the ticket system for documentation and communication
Giving telephone advice and training for IT product-specific questions
Analysing, prioritising and distributing customer complaints
Degree as Bachelor of Science or IT and/or related education with the relevant working experience
First experience at a telephone helpdesk, first level support or a similar position
Good knowledge of Microsoft Operating Systems
Understanding of Mac systems would be beneficial
Experience in customer relationships to understand and identify needs
High level of customer and service orientation
Very good written and spoken English and German skills
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