- Junior
- Bureau à London
NET-A-PORTER delivers incredible fashion for incredible women. As the world’s leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands. Its discerning edit places special emphasis on highlighting the creativity and promise of the next generation of fashion talent via the Vanguard, a program for emerging brands. Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform, was created to showcase brands that place sustainability at the core of their product. Uniting content and commerce to deliver an immersive and inspiring customer experience, NET-A-PORTER speaks to a global community and features a dedicated editorial vertical with PORTER, which is renowned for its award-winning content featuring a diverse range of incredible women.
The NET-A-PORTER team are now seeking a talented Assistant Personal Shopper to join the team based in our offices in Westfield, London on a fixed term basis. Reporting into the Personal Shopping Assistant Manager
Location: London Westfield
Reporting into: Personal Shopping Assistant Manager
Besides a competitive salary, we can offer you:
- Performance bonus schemes dependant on the type of role you are in
- A pension that both you and the company contribute too
- A portal with an array of discounts on things like theme park and cinema tickets
- Our famous staff discount along with exclusive staff sales
- Private healthcare for you and your family
- Flexible working
- A chance to be part of a fun and caring team that support each other
Here is a breakdown of what you’ll be doing:
- Provide a full customer service
- Resolve all daily order issues, returns, stock discrepancies etc
- Liaise with all relevant departments to resolve issues promptly and follow up until completion
- Manage all aspects of administration for designated Personal Shoppers (x2)
- Escalate complaints to the Personal Shopping Assistant Manager
- Support the Personal Shopper to close sales
- Help with creating dedicated emails for our customers with product images, product details, and pricing
- Outline the service benefits to unengaged customers and make sure the Personal Shoppers follow up with an email/phone call
- Create customer profiles for the team in order to offer the right product
- Ad-hoc stock search and check stock levels of key products
- Help the Personal Shopper with stock requests for internal and external customers’ appointments
- Arrange samples to be sent to head office in Westfield and help with the setting up and clearing of our EIP fitting rooms
- Organise and check stock for consignment deliveries to key customers
- Assist with events set up, participation and take down
- Process orders, pre-orders and reservations of product when needed
- Look after a Personal Shopper’s customers when on holiday/absent
- Customers list admin maintenance
The type of person we are looking for:
- A flexible, positive and a keen team player
- Previous experience in a sales environment
- Strong interest in Fashion
- Passion for delivering exceptional customer service
- The aptitude to go above and beyond at all times, for both internal and external customers
- Exceptional communication skills are essential
- Proficiency in building positive and influential internal relationships with other teams, to ensure support with prompt resolution of issues
- Regular glowing customer feedback
