Application Support Officer (Shefford, GB) chez Welcome to GOV.UK

Team: ITO - Application Support

Job Family:  Advising - CBG11

Salary: £41,042 to £44,296 per annum pro rata 

Hours: 37 hours per week  

Location:  You will be expected to attend a CBC office location, primarily Priory House, Chicksands, Shefford, as often as needed to carry out your role, which will be no less than once per month 

Contract type: Fixed Term – 12 months 

Closing Date: 12pm - 29th September 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible 

First Interview Date:  W/C 13th October 2025 

About the role: 

Central Bedfordshire Council is a Unitary Council whose aim is to make the area a great place to live and work by enhancing infrastructure, community wellbeing, and sustainability. Pivotal to this is our Housing Service which manages and maintains more than 5,600 Council-owned homes.  

Technology is key to many of the developments within the Council and we are delighted to be implementing a new Housing application to help drive improvements within our Housing Service. This is an exciting Application Support Officer role to embed and develop the new application within the Housing Service at the same time as supporting channel shift and digital transformation. The Application Support Officer will also assist in sponsoring improvements around business intelligence and support revised practices within the Service through technology.  

The purpose of the Application Support Officer role will be: 

• Maintain and develop the Housing key systems including the support and testing of interfaces between applications primarily around our newly implemented One Housing solution.  

• Ensure the quality of any change including technical specifications and governance with the Supplier and IT are managed plus working with tenant panels, wider customers and the Housing Service to ensure functional requirements are meet and tested appropriately.  

• Working with suppliers to manage supplier SLAs and ensure the applications are operating on the latest technology whilst driving savings through efficiencies and automation 

• Publication and management of an application roadmap to reduce risks, manage upgrades and meet the Housing developing needs whilst putting customers at the centre of service delivery.      

• Day to day management of the Housing application including Incident and problem management  

Your skills, experience and qualifications: 

We are looking for an experienced applications manager, with ITIL qualifications, who is a team player able to build relationships with both the service area and suppliers alike. Having a good grasp of communications, change processes and a great networking and coaching ability is paramount. 

You will have experience of the Housing Service as well as a working knowledge of the One Housing (MRI Capita) application. A knowledge of interface scripting, mapping and testing will also be useful. 

Your experience of working with Microsoft technologies e.g. Microsoft Power BI, Microsoft SQL servers, Integrations with Office 365 for document and emails plus SharePoint for storing and retrieving related files will be invaluable as will your project delivery experience with project qualifications such as Prince2.  

Please note that Central Bedfordshire Council are not currently able to offer Visa sponsorship for any of our roles, and successful applicants must source and fund their own right to work in the UK.

Our Offer

We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page

Our aspiration is to be a truly flexible employer.  We welcome discussion on location, hours and working pattern as part of the application process.

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You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.

Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.

For an informal discussion about this position, please contact: Katy Manning at [email protected] or call 0300 300 4494 or Lorraine Wood at [email protected] or call 0300 300 4041

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Safeguarding:

Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records.  

To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.

Our National Careers Service team offer a free monthly workshop covering CV writing and how to complete the statement sections of the Central Bedfordshire Council online application form. This MS Teams workshop is open to anyone from the UK and lasts around 1.5 hours.   Please book your place here.

More information about this service can be found here: Support getting into work or learning | Central Bedfordshire Council