Manager, Care Management chez LCMC Health

Your job is more than a job.

The Manager of Care Management is responsible for providing oversight to the care coordinators daily functions. Assists with developing, organizing, implementing and evaluating the case management program and hospital policies related to those services. Provides direct supervision to the care coordination staff to include quality utilization and compliance with hospital policy. Consistent application of medical necessity criteria, physician interaction to promote quality, ensuring appropriate documentation, etc. Conducts activities in cooperation with other hospital departments and is responsible for gathering/oversight of data that supports the department's performance as it relates to case management.

GENERAL DUTIES

• Coordination of all case management services within assigned area in order to assure appropriate utilization and productivity:
  - Provides supervision of staff to ensure appropriate case management processes are followed. Provides oversight to the care coordinators.
  - Ensures appropriate staffing levels are maintained through appropriate planning.
  - Oversees development and organization of standards of practice for case management services.
  - Responsible for conducting performance evaluations.
• Assures that established outcome measures are met and that continuous quality approach is in place for all case management processes:
  - Develops performance measure annually for case management services and monitors outcome measurements.
  - Assesses the need to make process improvement utilizing outcome measurement data.
  - Implements process improvements utilizing the case management team.
• Assures appropriate staffing levels, ongoing educational opportunities, employee satisfaction and customer satisfaction to maintain operational commitment:
  - Implements a conclusive training program for new care coordinator staff.
  - Develops yearly goals and objectives related to case management operations.
  - Develops a staffing plan and utilizes the same to ensure appropriate resources available to meet customer needs.
  - Monitors educational plan and makes changes according to needs of staff and patients.
  - Measures staff satisfaction yearly and implements improvement process where needed.
  - Implements and maintains customer (internal and external) satisfaction tools for case management services.

EXPERIENCE QUALIFICATIONS

• 3+ years Experience as a Case Manager
• Supervisory experience preferred

EDUCATION QUALIFICATIONS

• Required: Bachelor's Degree
• Preferred: Master's Degree

LICENSES AND CERTIFICATIONS

• Certification Name: Certified Case Manager from Commission for Case Manager Certification required.

• License from Louisiana State Board of Nursing (RN/LPN) or Louisiana State Board of Social Work Examiners (LCSW) required.

• NIH Stroke Scale Certification from National Institute of Health required.

WORK SHIFT:

LCMC Health is a community. 

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

Touro

Touro, at the forefront of medical excellence within LCMC Health’s incredible community of care, has been regionally recognized for 165 years as one of New Orleans' most enduring healthcare monuments. It’s where babies come from and New Orleanians are cared for. Learn more about Touro and our Leapfrog “Grade A” Hospital Safety distinction

Your extras

• Deliver healthcare with heart. 
• Give people a reason to smile. 
• Put a little love in your work. 
• Be honest and real, but with compassion.  
• Bring some lagniappe into everything you do. 
• Forget one-size-fits-all, think one-of-a-kind care. 
• See opportunities, not problems – it’s all about perspective. 
• Cheerlead ideas, differences, and each other. 
• Love what makes you, you - because we do

You are welcome here. 

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.  LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference. 

1.    To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 

2.    To ensure quality care and service, we may use information on your application to verify your previous employment and background.  

3.    To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 

4.    To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.