Service Delivery Manager - SMaaS Transition Lead chez Capgemini
Capgemini · Atlanta, États-Unis d'Amérique · Onsite
- Professional
- Bureau à Atlanta
Service Management [ITIL Expert]
Need to Have skills
1.ITIL 4 Process Knowledge [Process Definition , Integration]
2.Service Management
Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Service Delivery Management (SDM) covers the management of ongoing services to clients. This includes all service support and service management processes (in line with ITIL/ASL definitions) plus others which are required for a specific engagement. SDM roles ensure that the service to the client meets contractual requirements and service level agreements (SLAs). Based on service delivery realization and deviation, the SDM agrees on service improvements together with the client. SDM includes the roles of Service Delivery Manager, Service Management Consultant, Service Coordinator, Service Administrator plus Change, Incident and Problem Managers. It therefore covers tasks from logging & progressing problems & incidents to managing the quality and commercial success of a service to a client.
Required Skills and Experience:
You ensure that the managed areas within your service are performing to contractual targets and you identify service improvements where appropriate. In addition, you are acquiring a thorough understanding of the client’s business and are starting to develop relationships with client representatives, identifying ways of adding value. You manage some aspects of day-to-day operations with a focus on achieving SLAs and KPIs for relevant areas. You are responsible for providing in-scope services for specific areas, with assistance from technical leads.
• Qualification: Bachelor's Degree
• Qualification: At least certified on EM foundation (level 0).
• Must have experience in Negotiating and Continuous (Service) Improvement.
• Should be proficient in Transition Management, Change Management & Project Financials, KPT & Reporting.
Visit us at www.capgemini.com. People matter, results count.
Postuler maintenant