Business Development Manager/Surgical Coordinator chez Chicagoland Eye Consultants PC

Description

Chicago Eye Surgeons is seeking a Business Development Manager/Surgical Coordinator to drive growth within our practice and manage all aspects of surgical coordination. This dual-function role focuses on building and maintaining referral relationships, marketing and identifying new business opportunities, and promoting practice services while ensuring efficient surgical scheduling and preparation. The Business Development Manager/Surgical Coordinator role plays a key part in expanding the practice’s presence in the community and strengthening a consistent referral OD and PCP network. Developing marketing campaigns through social media and community events, and helping maintain websites. In addition, this position involves supporting the delivery of high-quality patient care by coordinating surgical schedules, obtaining prior authorizations, facilitating communication with surgical centers, and educating patients on pre- and post-operative instructions. Must be able to help providers work up surgical patients for correct measurements prior to surgery. 

Requirements

• Develop and maintain strong referral relationships with physicians, practices, and community partners to drive patient volume and practice growth. 
• Identify new business opportunities, implement outreach initiatives, and represent the practice at networking events, health fairs, and professional meetings.
• Help maintain the website and social media with the latest practice news and SEO.
• Collaborate with providers and management to create and execute strategies that expand the practice’s market presence and strengthen referral networks. 
• Serve as the primary point of contact for surgical scheduling, coordinating all aspects of ophthalmic surgeries with physicians, surgical centers, and patients. 
• Obtain prior authorizations for surgical procedures and ensure all necessary preoperative testing and documentation are completed. 
• Educate patients on surgical procedures, pre- and post-operative care, and answer questions regarding logistics and recovery.
• Maintain accurate logs of all surgical cases, including cancellations, reschedules, and no-shows. 
• Facilitate communication between providers, surgical centers, and patients to ensure a seamless surgical process. 
• Support marketing and promotional activities highlighting the practice’s services and patient care standards. 
• Ensure compliance with HIPAA and other regulatory requirements. 
• Perform other related duties as assigned. 

Qualifications: 

• Strong sales background and work history with referral networks is preferred. Work history in marketing with SEO and social media is also preferred.
• Knowledge of ophthalmic procedures, terminology, and surgical protocols. 
• Knowledge about cataract and LASIK surgery is a must.
• Proficiency in EHR systems and Microsoft Office. 
• Strong leadership, organizational, and time management skills. 
• Ability to work independently and collaboratively in a fast-paced clinical environment. 
• Prior experience with surgical scheduling, insurance verification, and preauthorization processes. 

Education and Experience:

A high school diploma or equivalent is required; an associate or bachelor’s degree is preferred. Certified Ophthalmic Technician (COT), Certified Ophthalmic Assistant (COA), or Certified Ophthalmic Medical Technologist (COMT) is required. Five plus (5+) years of ophthalmic experience preferred, including prior supervisory or leadership responsibilities. At least two (2) years of sales experience is a must.  

Language Skills: 

Clear verbal and written communication is essential. Bilingual proficiency is a plus. 

Work Environment:

This role is based primarily in our Elgin and Lombard offices, with occasional work at our Chicago location. The position involves supporting a busy ophthalmology clinic and administrative office with a moderate to high patient volume.