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Service Advisor chez OpenRoad

OpenRoad · Stillwater, États-Unis d'Amérique · Onsite

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Description

Position Overview:


As part of the Open Road Collision group DBA Bill Knight Collision, we pride ourselves on delivering high-quality collision repair services with exceptional customer care. Our team is dedicated to restoring vehicles to pre-accident condition while making the repair process as smooth and stress-free as possible for our customers. We're currently seeking a motivated, detail-oriented individual to join our team as a Service Advisor.

Key Responsibilities:

  • Act as the primary contact for customers and insurance companies throughout the repair process.
  • Review and verify estimates from insurance companies and our shop’s estimating staff, ensuring accuracy and completeness.
  • Provide regular status updates to customers, maintaining clear and positive communication at every stage.
  • Submit estimates and necessary supplements to insurance companies for timely processing.
  • Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.

Why Work With Us?

· Team-oriented culture

· I-CAR Gold Certified

· OEM Certified

· Streamlined workflow for increased earning potential

· Opportunities for professional growth and certification

· Competitive compensation and benefits (discussed upon interview)

· Commitment to safety, quality, and a positive work environment


Requirements

Requirements

  • Demonstrated ability to work independently and as part of a collaborative team.
  • High attention to detail and a commitment to delivering top-quality workmanship.
  • Dependable, and customer-focused mindset.
  • Positive Attitude – Self-motivated and takes initiative to deliver exceptional service.
  • Outstanding Customer Service – A customer-first approach is essential.
  • Organizational Skills – Able to handle multiple tasks with strong attention to detail in a fast-paced environment with frequent interruptions.
  • Computer Skills – Strong computer proficiency, with experience in CCC One estimating and management software preferred but not required.
  • Team Player – Energetic personality and collaborative attitude, contributing to a supportive and positive work environment.
  • Must be 18 years or older to apply.


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