Financial Resource Center Manager chez Unitus Community Credit Union
Unitus Community Credit Union · Woodburn, États-Unis d'Amérique · Onsite
- Professional
- Bureau à Woodburn
At Unitus, each employee has an opportunity to make a difference for our members. As the Financial Resource Center Manager of our Woodburn branch, you will ensure sound operational practices, establish and maintain superior relationships with members, and support an unparalleled service experience – the kind that creates the Unitus difference. Our strong team of leaders, outstanding culture, above market benefits, continuous involvement in the communities we serve, and competitive pay programs make Unitus an excellent place to contribute and grow your talents.
Primary Duties:
- This position manages teams responsible for profitability, meeting service standards, operational excellence and maintaining exceptional member experience at a retail location to achieve performance goals. Provides a wide range of member financial services originated at the branch and in partnership with other centralized departments. Requires advanced knowledge of branch systems and transactions to deliver service and/or on-the-job training, be available daily for staff questions or clarifications, approvals or escalations and/or technical and online issue resolutions.
- Provides oversight of activities and employee training and development to ensure effective service delivery, processes, systems and controls for deposit services. Collaborates with internal and external stakeholders to ensure regulatory compliance, superior marketing to member needs, effective problem resolution, and continuous process improvement.
- Partner with the AVP, other team members and departments, to plan and develop the branch budget, strategic initiatives, and organizational priorities. This dual role also oversees the physical Resource Center facility, while fostering strong relationships with community partners, internal stakeholders, and vendors.
- Contribute to the development of regular branch events and participate in the community to enhance and build positive current and prospective member relations.
- Administer practices to ensure compliance in all Federal, State, and local regulations and laws as well as Unitus policies and procedures.
As an ideal candidate, you will have:
- Bachelor’s degree or equivalent relevant experience in the financial services industry.
- A minimum of five years’ experience in the financial industry with demonstrated knowledge of financial services products, sales and service skills, and branch operations.
- A minimum of two years’ supervisory and/or managerial experience
- Experience in training others on-the-job, handling escalated service issues, providing resolution of technical procedures and/or policies, and other basic skills needed to lead others effectively.
- Strong communication and interpersonal skills and experience in using technology to accomplish work.
- Experience with facility management and vendor coordination preferred.
- Credit union experience preferred.
- Spanish language skills required.
Our Benefits
Maintaining wellness and work/life balance is an important part of the Unitus culture. Our benefits reflect this commitment.
- Medical + Dental + Vision
- Flexible Spending Accounts + HSA
- Employees accrue up to 15 days of Paid Time Off (PTO) during their first twelve months of employment
- Unitus recognizes 12 paid holidays per year
- 401(k) Retirement Savings
- Annual Incentives (*eligibility dependent)
- Employee Assistance Plan
- Tuition Reimbursement
- Student Loan Debt Repayment
- Transit & Parking benefits
- Paid Volunteer Time Off
What’s it really like to work here?
We are a people-focused organization that places an emphasis on culture. Unitus is local, successful, and committed to continuously improving and growing!
Unitus Community Credit Union (Unitus) is an equal opportunity employer. We are dedicated to a policy of non-discrimination in employment based on race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process.
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