Ticketing Agent Supervisor chez Spiegelworld

Spiegelworld creates genre-defying live entertainment destinations, combining smash-hit shows with one-of-a-kind cocktail and dining experiences, powered by the world’s most talented artists and artisans and devoured by savvy, seen-it-all adult audiences.

Founded in 2006, Spiegelworld is a community of 700+ organizers, agitators, dreamers, doers, insiders, outsiders and iconoclasts of every flavor, on a mission to make the world a more art-filled, inspired and playful place, one unforgettable memory at a time.

About the Role

Spiegelworld is  looking for a Ticketing Agent Supervisor to join the team in Las Vegas. It is the primary responsibility of this position to oversee the daily operations of the Ticketing Department and to ensure guest service and sales standards are met. This position reports directly to the Ticketing Manager. This is a full-time position that earns $23/hour. 

What You’ll Do

• Maintain employee records and payroll information.
• Maintain Ticketing Agent schedules to ensure departmental budget efficiency and effective ticketing operations. 
• Create and maintain department specific forms, spreadsheets and reports. 
• Actively engage in our antiracist commitment and internal practices by participating in offered learnings, engaging in conversations around Equity, Diversity, Inclusion, and Accessibility, and helping us maintain a safe and welcoming workspace.
• Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
• Oversee the assigned operational functions within the department consistent with the strategic plan and vision for the department. 
• In accordance with the Manager, develop new and analyze existing procedures to improve guest service and ticket sales.
• Provide the Ticketing Agents the tools needed to be distinctive, pertaining to superior customer service for both internal and external guests. 
• Effectively develop and mentor hourly employees to ensure departmental standards and goals are understood and met. 
• Work closely with Front of House to ensure a seamless and positive guest experience.
• Maximize day of sales by being creative, taking initiative, and empowering the Ticketing Agents.
• Manage inventory to effectively sell out the show performances.
• Perform all duties in accordance with departmental and Spiegelworld policies, practices, and procedures.
• Be able to work at all Spiegelworld Ticketing locations as needed.
• Perform all duties as deemed necessary for the success of the department.
• Other duties as assigned by your manager.

 All duties are to be performed in accordance with departmental and Spiegelworld policies, practices, and procedures.

What You Bring

• A minimum of three (3) years AND at least one (1) year in a supervisor role in box office  sales or ticketing experience is required. Ideal candidates will have worked directly in the entertainment or performing arts industries.
• Earned a High School diploma or equivalent.
• Ability to effectively communicate in English, both written and verbal.
• Proficient at Microsoft Word and Excel. Experience with AXS or Archtics, is a plus
• Must be self-starter and able to work in a hectic fast-paced environment, while maintaining a professional, courteous demeanor.
• Strong work ethic
• Ability to work independently and as part of a team.
• Effectively assist with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness.
• Display an understanding of, sensitivity to, and appreciation for the diverse ethnic, socio-economic, disability, and genders of guests and co-workers.
• Maintain a professional, neat and well-groomed appearance, adhering to SPW uniform and appearance guidelines.
• Comfortable improvising in the moment as part of the guest experience.
• Successful background check clearance prior to hire 
• Ability to work evenings, weekends, and holidays as scheduled/needed.
• Must have valid work authorization for the US.

Physical Requirements  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is sometimes performed in a high volume professional food service and theater environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment can be  moderate to high.
• Ability to stand and walk for long periods of time
• Lift up to 35 lbs
• Type on a keyboard and remain standing before a computer monitor for extended periods of time.

What We Offer

Spiegelworld is proud to offer a comprehensive compensation and benefits package to our eligible full time and part time employees that is designed to elevate your experience.

• We prioritize your well-being with 100% employer-paid health coverage
• Generous vacation and paid time off, including holidays
• Fuel your growth with professional development funding
• Embrace the chance to make a difference through paid time off for community service
• Secure your future with a 401k and matching contribution
• Enjoy employee discounts on diverse goods and services

IDEA

All Spiegelworld employees participate in deepening the organization’s commitment to becoming an inclusive and accessible organization by participation in IDEA. Standing for Inclusion, Diversity, Equity, & Accessibility, the Spiegelworld IDEA program is an internal culture program that serves as the foundation of our lifelong commitment to antiracism within our company and the greater entertainment and hospitality circles we participate in. 

Each employee is responsible for conducting their work in an equitable manner and our staff works together to continue to learn about anti-racism, practice harm prevention, and support the greater communities we work in.

Please visit our website to learn more about our Statement of Inclusivity and Commitment to Anti Racism.

Hiring Journey

Community and collaboration are integral to the work we do and worlds we create at Spiegelworld. When filling new positions in our organization we feel it is so important to make sure the fit, for both you and us, is just right. While our goal is always to fill positions in a timely manner, we prioritize taking the time to truly get to know prospective candidates. The hiring timeline varies from role to role but can take anywhere from 2 weeks to several months.