Contract Analyst / Account Manager chez SPBS Inc

Description

Job Summary:

Contract Analyst/Account Manager will serve as a liaison between the company and its clients, by handling the administration, preparation, and execution of contracts, maintaining and analyzing pricing structure, and addressing client’s needs and concerns and providing solution-based recommendations.

Essential Duties and Responsibilities:

• Develop trusted advisor relationships with key accounts, client stakeholders, and executive sponsors
• Ensure timely and successful delivery of services to our clients
• Oversee account management, including negotiating contract terms and pricing
• Develop new business with existing clients and/or initiate “win-back” strategy with T&M clients
• Manage and maintain contract database for client contracts
• Provide monthly reporting on expiring contracts 
• Develop and execute strategy for client retention including contract renewals, annual escalators, and specialty coverage
• Manage and maintain pricing database, including data entry, pricing updates, and coverage level changes
• Track and report status on new and renewal contracts
• Coordinate with Sales, Operations, and Senior Management on contract communications
• Identify, analyze, and report client attrition, client retention, and opportunities to reengage
• Maintain strict control over contract forms and templates, including serving as oversight on new contracts for review in compliance with company policy, procedure, and pricing structure
• Coordinate with Accounting to ensure accurate monthly billing, price escalation, and deferred revenue are initiated
• Serve as subject matter expert on products and services offered by the company, ensuring an ability to effectively communicate solutions to clients
• Collaborate with Sales and Operations leadership to identify and grow territories
• Additional duties and responsibilities as assigned

Requirements

Position Requirements:

• 2+ years’ experience in Account Management, Inside Sales, or similarly situated role
• Prior experience in contract administration or management preferred
• Demonstrated experience and understanding of database management (CRM, CMMS, etc.)
• Excellent written and verbal communication skills
• Ability to develop rapport, influence others and maintain strong working relationships.
• Demonstrated ability to explain complex issues clearly.
• Must be self-motivated, persistent, and able to work independently.
• High school diploma or GED equivalent required, Associate’s in marketing or relevant field preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Assistant Controller’s job.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee may occasionally lift or move up to 20 pounds. 

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as desktop/laptop computers and smartphones. 

This is a full-time office position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.