Manager of Technology Support (One Church Team) chez Pinelake Church

SUMMARY

Under the direction of the Director of Technology Solutions, leads a team to provide technical support and assistance by performing needs analysis, procurement support, installation, guidance, and problem resolution for computers and servers.

GENERAL RESPONSIBILITIES

• Works in coordination with the overall goals and objectives of the One Church Team.
• Assists the ministerial and professional staff to work toward excellence in all areas of the ministry.
• Provides technical assistance and leadership for the technical support team for all activities that support the ministry's strategies.
• Assists other staff members, when needed, to support teamwork and contribute to the successful completion of their objectives and strategies.
• Basic personal responsibilities:
  • Maintain a vital and growing personal walk with the Lord through committed Bible study, prayer, and meditation.
  • Maintain proper priorities in your home including your spouse and children (if married and/or with children).
  • Faithfully support the ministries of Pinelake by maintaining wise stewardship measures over the resources entrusted to you.
  • Perform duties and responsibilities in a manner to glorify Christ and further the mission and ministry purposes of Pinelake Church (Colossians 3:23-24)

SPECIFIC LIST OF DUTIES AND RESPONSIBILITIES

• Provide expert Business Technology guidance to end users.
• Installation and configuration of computer hardware, operating systems, and applications.
• Maintenance and monitoring of computer desktop, mobile, and tablet systems.
• Diagnosing and solving hardware or software faults.
• Testing and evaluating new technology.
• Manage all types of business technology projects, monitor applications, and provide analytical solutions to resolve technical issues.
• Provide system configuration and application upgrade support.
• Analyze and develop plans to improve the quality of the Technology Solution systems.
• Maintain system and data integrity during change control and management processes.
• Other duties as requested.

SUPERVISORY RESPONSIBILITIES

May supervise both exempt and non-exempt staff. Will work with servant leaders.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree in Computer Science or Information Technology or Equivalent Work Experience. Minimum of three to five years of technical support experience with MacOS, iOS, Windows, VMWare, Azure Cloud Services including Azure Active Directory, Office 365 and Ring Central are a plus. Proficient in the use of online and remote-connecting software. This position requires the ability to examine, question, explore and troubleshoot a variety of issues as well as lead team in doing so. Applicable experience may substitute for portions of the educational framework.

LANGUAGE SKILLS

The individual must be able to understand written or oral instructions; read, analyze and interpret documents, instructions manuals, and policies and procedures. Excellent interpersonal skills, ability to work with a diverse group of people, communicate clearly and effectively on the telephone, email and in person, demonstrating tact and diplomacy.

COMPUTER AND MATHEMATICAL SKILLS

See Education and/or Experience section. The individual must have demonstrated skill in the use of Windows/MacOS to complete tasks, including word processing and spreadsheets and the ability to use the internet for information retrieval. The individual must have basic mathematical skills, knowledge of bookkeeping and basic accounting, and budget and expense monitoring. The individual must have the ability to read financial information and spreadsheets.

REASONING ABILITY

The ability to simultaneously conceptualize and plan multiple tasks; project outcomes using different implementation strategies; and apply creative and innovative thinking to problem situations is required. The ability to work effectively and efficiently under stressful conditions to ensure deadlines are met is essential.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand and talk or hear. The employee is required to stand, walk, and reach with hands and arms.

Must be able to lift up to 25 lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level of the work environment is usually moderate.