- Professional
- Bureau à Crossville
GENERAL JOB DESCRIPTION
Responsible for interacting with contractors, property owners, and employees in providing information and help pertinent to all aspects of new home construction and miscellaneous projects within Fairfield Glade.
DUTIES AND RESPONSIBILITIES
• Represents the Fairfield Glade Community Club in daily activities.
• Ensures Article XII, Architectural Controls; and Article XIII, Use Restrictions of the amended and restated Declaration of Covenants and Restrictions are followed.
• Works closely with contractors, home, and lot owners, in receiving and reviewing all Architectural Control submittals for new homes and miscellaneous projects to obtain all necessary information.
• Responsible for accepting building permits fees, change order fees, and providing receipts.
• Assist property owners with questions, complaints, and process requests in person, by email, or by phone.
• Responsible for notifying property owners and contractors of approvals and/or denials for miscellaneous projects after each meeting.
• Update the miscellaneous projects list.
• Maintain the computerized records retention system. Also maintain an effective filing system for all Architectural Control activities.
• Responsible for a high level of effective communications/knowledge sharing.
• Other duties as assigned.
EDUCATION AND EXPERIENCE
• High School Diploma or GED
• 1-3 years in an office setting
• Customer Service Experience
REQUIRED SKILLS AND ABILITIES
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Basic understanding of administrative and clerical procedures and systems.
• Proficient with Microsoft Office Suite or related software.
REQUIRED LICENSES AND/OR CERTIFICATES
• N/A
PHYSICAL REQUIREMENTS
• Prolonged periods of sitting at a desk
• Must be able to lift 20 pounds at a time (more with assistance)
HOSPITALITY EXPERIENCE
Our goal is to provide excellent guest service to our members, guests, team members and vendors at all times. Team members are expected to follow company established Hospitality Standards when dealing with others. Everyone should feel welcome, have a positive and entertaining experience, and be encouraged to return.
