- Junior
- Bureau à Southfield
Get your career in gear with Rafih Auto Group! If you have the drive to perform, technical knowledge to share, and a passion for luxury vehicles then we want you to come work with us! We are currently looking for a Service Advisor to join our growing team.
What We Offer:
- Competitive pay
- Health Insurance
- Paid Holidays & PTO
- Short Term Disability
- Life Insurance
- 401(k) Retirement Plan
- Vehicle Purchase Discounts
Responsibilities:
- Greeting customers and directing them to available mechanics.
- Consulting with mechanics regarding necessary repairs
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
- Managing and overseeing the dealership's workflow and schedule.
- Calling customers to advise them about service changes or car pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.
- Providing customers with a luxury experience resulting in high survey ratings.
Requirements:
- Strong customer service skills and willingness to learn
- Experience in the automotive field (preferably in the service department)
- A strong understanding of automotive technology and the automotive industry
- Strong organizational, decision making, and problem-solving skills.
- The ability to communicate with mechanics, customers, and management.
