- Professional
- Bureau à London
MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.
MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.
Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don’t satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.
At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We’re proud of our progress so far, but we’re constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.
Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.
This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character – that is what makes us MAPP people. If that is you, we would love to meet you!
Title, Team and Role Summary
Title : Building Manager
Team : 6 More London - London Bridge City
Who Does This Role Report Into? Operations Director - London Bridge City
Role Summary / Purpose and Scope
This is an incredible opportunity to work in one of London’s most iconic business and lifestyle destinations, welcoming millions of visitors annually and working within a dynamic team in a fast-paced environment.
Team : 6 More London - London Bridge City
Who Does This Role Report Into? Operations Director - London Bridge City
Role Summary / Purpose and Scope
This is an incredible opportunity to work in one of London’s most iconic business and lifestyle destinations, welcoming millions of visitors annually and working within a dynamic team in a fast-paced environment.
This role is responsible for the delivery of building management services at the newly refurbished 6 More London building, within the More London estate, which overlooks London Bridge Station. They will support the Operations Director in delivering first-class property management as a part of the London Bridge City team. The role will lead on various administrative duties, full-service charge development and management, service charge forecasting and reporting, manage the mobilisation of this property from an operational perspective, journeying from steady state through to Practical Completion and beyond. Specific projects including day two works and occupier fit out works, service partner management, helping to deliver the London Bridge City strategic vision.
The role is suited to someone with a proven mobilisation track record, a good understanding of occupier fit outs, managing warranty contracts and provide initiative, drive and exceptional organisational skills, attention to detail and excellent written and verbal skills. The role presents a great opportunity to manage a property as a part of a portfolio team.
The Building Manager will work closely with the Operations Director their assistant Building Manager, MAPP and management teams to ensure the joint PMA scope is delivered to the highest possible standard, whilst also making sure all reasonable requests are carried out by line management and stakeholders from time to time as per the needs of the business.
Skills, Knowledge and Values
Skills (People & Technical)
- Develop excellent relationships with the owners, reporting to them on all aspects of the management and status of the property through regular formal written reports and meetings in addition to ad-hoc informal communication as required.
- Build, lead, develop and inspire the team (both directly employed and contracted) to deliver the highest standards of service, and provide first-line day to day management of the team.
- Establish and implement the property delivery plan in support of the LBC strategy with a view to providing a high standard of customer service that enhances the customer experience and develops a property partnership community, embedding responsibility in all decision making.
- Working with the Operations Director and MAPP management colleagues to ensure the PMA scope is delivered and all SLAs and KPIs are met to deliver service excellence throughout all areas of on-site operations.
- Attention to detail and high levels of occupier engagement and customer service will be required
- Work closely with surveying colleagues and central support functions to ensure client strategy is executed
- To be responsible for the implementation of agreed best practice in accordance with MAPPs’ policies and procedures.
- Budget setting, management and reconciliation, including management mobilisation of CAPEX budget
- Occupier Management
- Ability to manage contractors to ensure PPM works and reactive maintenance is carried out in line with company policies and procedures
- Implement data collation services, technology and equipment to support your site including environmental management plans, invoice management and approval, risk management systems and utility metre readings
- Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements
- Pro-active, flexible attitude to changes in the company, IT systems and the role
- Further information in the Role Profile
Values & Behaviour
- Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self Management including showing initiative, being proactive and meeting deadlines
- Embracing Change including Technology
- Engaging with the Big Picture
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
- Achieving Results and Prioritise Work including attention to delivery to all stakeholders
- Innovative Solutions and Problem Solving
- Developing Self and Others and willing to Learn
- Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
- Strong written and verbal communications including report writing
Experience and Salary
Level of Experience / Certifications:
- Essential skills:
- Possess excellent verbal and written communication skills.
- Demonstrable experience in client and customer engagement.
- Technically competent with a good knowledge of Microsoft Office 365.
- Experience in contract management and managing KPIs.
- Exceptional knowledge in developing service charge budgets management and reporting.
- IOSH essential
- Desirable:
- Interest in sustainability.
- Flexible working patterns, including some evenings and weekends.
- Good understanding of property management principles and current industry trends. Knowledge of building services maintenance operations.
Working Hours: 9am - 5.30pm Monday - Friday
Salary Range (Based on Experience)
£65,000 - £75,000 per annum, depending on experience.
