Homeoffice Inside Sales Specialist I (Remote - Temporary) chez Tandem Diabetes Care

GROW WITH US:

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control  -IQ+ technology — an advanced predictive algorithm that automates insulin delivery.

But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at https://www.tandemdiabetes.com/

WHEN & WHERE YOU’LL WORK:

Remote: This position is fully remote and open to candidates within the United States.  Equipment for the role will be provided and training will occur virtually. 

A DAY IN THE LIFE:

The Inside Sales Specialist I is responsible for managing territory pipelines by contacting and responding to warm leads and inquiries to convert New and Renewal Sales to Active Opportunities. They understand customers’ underlying needs and/or issues and provide information regarding benefits of products & services. They are responsible for reviewing costs and finalizing order details for shipping. They meet and exceed monthly goals (department key performance indicators) with an ongoing commitment to grow selling skills and product knowledge. 

Inside Sales Specialists at Tandem are also responsible for:

• Makes outbound phone calls to proactively manage a pipeline of renewal customers in preparation for their next pump purchase.
• Communicates with existing customers (by phone and email) to provide product update information for customers interested in renewing their pump.
• Receives inbound phone calls to begin the sales or provide patient updates on sales process
• Proactively manages pipeline leads to ensure prompt follow up and execution from inquiry status to purchase.
• Responds to direct/distributor patient inquiries as well as requests from Territory Managers, Clinical Diabetes Sales Specialists, to discuss Tandem Diabetes Care products and services.
• Verifies accuracy of order to the patient and relays health insurance coverage.
• Communicates with potential customers (by phone, email, SMS, and/or fax), efficiently responding to advanced customer inquiries, effectively addressing and resolving patient barriers to therapy adoption through professional, ethical, and persuasive sales skills to lead the customer to action.
• Documents interactions, calls, and lead information into the customer relationship management (CRM) system in accordance with HIPAA guidelines.
• Delivers superior front-line customer support by adhering to customer and sales support procedures.
• Manages calls to maximize time and effort on the job to achieve daily metrics.
• Converts competitor pump users to Tandem products.
• Manages the relationship with each customer by administering certain aspects of the reimbursement process by:
  • Relaying insurance benefits to determine cost share amounts for prospective customer responsibility
  • Coordinating shipments of products to customers.
• Maintains up to date knowledge of Tandem Diabetes Care products, diabetes care disease state and therapy platforms including pump therapy, as well as becoming well versed in competitor products, programs, and alternative therapies.
• Attends and participates in conference calls, and training programs, as directed by management.
• Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements.
• Additional duties as assigned.

WHAT YOU’LL NEED:

1. Knowledge, skills & abilities:

• Knowledge of diabetes, unmet needs of diabetes therapies, and benefits of insulin pump therapy and continuous glucose monitoring or other disease management devices/diagnostics desirable.
• Knowledge of durable medical equipment policies, health insurance providers and reimbursement policies as it relates to diabetes supplies preferred.
• Demonstrated ability to effectively communicate over the phone, email, or text with customers to resolve issues and answer questions according to department protocols and requirements.
• Able to apply distinctive phone sales skills and product knowledge to address and alleviate patient concerns and to promote the sale of products.
• Experience documenting calls by typing on a keyboard while speaking to a customer on the phone.
• Effective call handling skills and a proven track record of excellent customer service based on call handling or related metrics.
• Bilingual English/Spanish preferred.
• Able to assert own ideas and persuade others through effectively consolidating, evaluating, and presenting relevant information.
• Skilled at promoting team cooperation and a commitment to team success.
• Adept at seeing change as an opportunity to improve business performance and campaigning for it when necessary.
• Computer competency including MS office, Internet, and navigation of customer relationship management (CRM) systems.
• Knowledge of call handling phone systems is preferred.

2. Minimum certifications/educational level:

• Bachelor’s Degree or equivalent combination of education and applicable job experience.

3. Minimum experience:

• 1-year recent experience interfacing with customers in a sales support role including a combination of:
• Experience in field sales or telesales experience in medical device, technology, or similar field.
• Experience being accountable for sales quotas in a challenging, fast paced, changing environment.
• Experience in patient diabetes education.
• Experience documenting calls by typing on a keyboard while speaking to a customer on the phone.
• Experience and knowledge of diabetes is preferred.

WHY YOU’LL LOVE WORKING HERE:

At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie.  This is just one of the ways we stay awesome! Explore the benefits and reasons to love Tandem at https://www.tandemdiabetes.com/careers.

BE YOU, WITH US!

We embrace the value that every single one of us brings to the table.  But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway.  Because we want you to be you, with us. 

Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation.  We are an inclusive organization, and we welcome applications from a wide range of candidates.  Selection for roles will be based on individual merit alone. 

COMPENSATION & BENEFITS:

The starting base pay range for this position is $20.00 - $22.00 per hour plus incentive compensation (commission-based compensation is based on the achievement of goals).  Base pay will vary based on job-related knowledge, skills, experience and  may also fluctuate depending on candidate’s location and the overall job market. 

**This is a temporary position**. As a temporary employee you will be employed through a staff agency partner. Benefits during your temporary assignment may be provided by the staffing agency. Access to Tandem sponsored benefits is contingent upon conversion from temporary to regular full-time status.  Conversion is determined based upon business need and job performance.

YOU SHOULD KNOW:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local Fair Chance laws and regulations. A conditional offer of employment from Tandem is contingent upon successful completion of a pre-employment screening process comprised of a drug test (excluding marijuana) and background check, which includes a review of criminal history information.

Tandem has good cause to conduct a review of criminal history information of candidates for this position, as this role may involve access to proprietary, sensitive and/or confidential information, including customer protected health information. This review is required to ensure that individuals in such roles uphold high standards of trust and integrity so as to protect the interests of our customers, employees, and stakeholders.

REFERRALS:

We love a good referral! If you know someone that would be a great fit for this position, please share!

If you are applying for this job and live in California, please read Tandem’s CCPA Notice: https://www.tandemdiabetes.com/careers/california-consumer-privacy-act-notice-for-job-applicants.

SPONSORSHIP:

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

APPLICATION DEADLINE:

The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.

IMPORTANT NOTICE: APPLICANT TRACKING SYSTEM UPGRADE

We’re excited to announce that Tandem Diabetes Care is upgrading our Applicant Tracking System to Workday!

If you apply between now and September 14, 2025, and proceed in our interview process, you may be asked to reapply using our new Workday link.  Your recruiter will keep you posted along the way.  Thank you for your patience during this transition – we look forward to receiving your application!

#LI-Remote  #LI-Hybrid