- Professional
- Bureau à Honolulu
If you believe a well-designed CRM is more than a database – that it’s the heartbeat of every relationship, the engine of every sale, and the single source of truth that powers smart decisions – then we want you. Join Bank of Hawai‘i’s growing CRM team to design, launch, and continuously refine a CRM platform that delights bankers, anticipates customer needs, and drives sustainable, market-leading growth. You’ll have autonomy, executive backing, and an agile crew hungry to build the most trusted relationship platform in our market.
Responsibilities
What you’ll do:
- Set the CRM vision and roadmap in alignment with our growth transformation strategy, spanning lead management, onboarding, cross-sell, service, and analytics
- End-to-end ownership: shepherd features from discovery through adoption; prune low-value workflows to keep the platform lean and loved
- Data stewardship: partner with Data Engineering to ensure a unified, high-quality customer 360; champion data governance and privacy-by-design
- Sales and service enablement: embed intuitive workflows, nudges, and AI-powered insights that raise frontline productivity and deepen relationships
- Change management: create training and communications that promotes frontline adoption and accountability
- Performance storytelling: translate funnel, pipeline, and NPS metrics into crisp updates for stakeholders
- Risk and compliance alignment: ensure KYC, BSA/AML, fair-lending, and risk controls and monitoring in all aspects of execution from user experience design to campaign delivery
Qualifications
Preferred Qualifications:
- Education: Bachelors Degree from an accredited institution with a major in business, finance, information systems, or related field or equivalent work experience. An MBA is highly preferred.
- Experience: 5-8 years driving enterprise CRM or customer-engagement platforms, with at least 3 years in banking or fintech; proven track record boosting pipeline velocity, win-rates, or share-of-wallet
- Product management skills: demonstrated proficiency in developing product roadmaps, strong ability to understand complex systems and workflows, and experience writing easily understood requirements
- Customer-centric mindset: adept at journey mapping and user interviews across retail, commercial, and wealth segments
- Strategic autonomy: history of owning vision, budget, and outcomes without day-to-day hand-holding; comfortable making trade-offs that balance growth, risk, and regulatory expectations
- Regulatory fluency: working knowledge of FFIEC guidance, BSA/AML, ADA digital accessibility, and fair-banking considerations
- Agile leadership: proven facilitation of backlog grooming, sprint ceremonies, and quarterly planning within fixed annual budgets
- Influence and communication: persuasive with executives, credible with business stakeholders, and collaborative with engineers
As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.
We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit https://www.boh.com/careers.
