BDC Client Care Representative chez Swickard Auto Group

Description

No prior automotive industry experience is required to apply! We are seeking individuals with various industry backgrounds.

• Related Fields: Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail

We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity – we want to hear from you!

How You Will Make an Impact

Our guests expect luxury, value, and world-class service. You will be part of our call center team that delivers elevated hospitality and ensures each guest has a memorable experience when they call their local Swickard dealership. You will impact whether we become our guest’s favorite place to purchase, lease, or service their vehicle.

What Winning Looks Like:.

• Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness and optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity
• Answering incoming phone calls in an extremely courteous, enthusiastic, and professional manner
• Identify guests’ needs, clarify information, and offer assistance and support
• Responding to guest inquiries via chat

Skills Needed to Win:

• At least 18 years of age
• Focus on providing customers an outstanding experience in every interaction
• Must enjoy a fast-paced environment with a high volume of phone calls, chats, and email inquiries
• Exceptional organizational skills
• Able to develop and maintain the knowledge base to answer guest questions effectively
• Ability to de-escalate an unfavorable guest interaction
• Desire to work as a team player and uphold the company’s standards of professionalism and integrity
• Strong communication skills
• Experience with Reynolds & Reynolds is a plus
• Punctual and dependable while also being flexible on scheduling
• Pass a criminal background check

 Benefits of Working at Swickard:

• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Ongoing training and support
• Opportunities for continued personal and professional growth.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

Competitive benefits package:

• Insurance: medical, dental, vision, life and pet insurance
• Optional disability coverage
• 401k plan
• Paid Holidays
• PTO

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We’re a hospitality company that happens to sell cars, parts, and service.
• We are a team. Everyone plays a role in our success.
• Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.