Instructional Design & Delivery Project/Program Manager (PPM3) chez King County, WA

About the Department

King County Procurement & Payables is the centralized team that manages the sourcing, purchasing and payment process for King County. The Procurement & Payables’ training program leverages instructor-led, virtual (live) training to build relationships and establish foundational policy and process knowledge, while using on-demand training to deliver scalable, self-paced content that provides more detailed information about specific topics. The training program consists of live webinars for employees and suppliers, on-demand e-Learning, and other education resources. We are embarking on a strategic initiative to transform our training program. To support this, Procurement & Payables is seeking a Project/Program Manager – Instructional Design & Delivery to create modular training paths, build and implement engagement strategies, and curate content.

Scope of Job Duties

• Maintains central knowledge base of documentation including training calendar/implementation schedules, process flows and version control
• Manages the logistics for virtual live trainings, coordinates with subject matter experts, and handles technical issues; Facilitates virtual live trainings
• Designs and develops core learning modules, following strategic and content roadmaps
• Conducts job task analysis and designs and develops modularized courses that map to specific roles or learning paths
• Gathers and analyzes feedback to improve content quality and delivery methods
• Manages intake request process
• Creates training assets including job aids, checklists, and quick reference guides; ensures all new training assets meet accessibility standards
• Creates user guides, FAQs and communication materials that help learners navigate their paths
• Learning administration including updating training records and providing LMS support

Minimum Qualifications

• Understanding of adult learning theory and instructional design models (ADDIE, Kirkpatrick, Gagne, SAM, Blooms Taxonomy)
• Experience designing, coordinating and delivering live trainings or presentations for large groups
• Experience with video production/editing (e.g., screen capture, software demo/tutorial) and e-Learning design, with proficiency in design software (e.g. Articulate, Captivate, Camtasia)
• Experience in instructional design and content development
• Ability to use the Web Content Accessibility Guidelines (WCAG) to ensure training content meets Americans with Disabilities Act (ADA) digital accessibility requirements
• Strong communication, interpersonal, writing and customer service skills
• Intermediate level of technology proficiency using MS Office Productivity tools in your daily work
• Ability to manage your time and adapt to changing priorities, work on multiple priorities and projects simultaneously, meet quick deadlines, and produce timely and quality work products.
• Ability to work with people from diverse backgrounds.

 

Preferred Qualifications

• Project management and organizational skills
• Familiarity with learning management systems
• Experience collaborating with cross-functional teams
• Experience with LEAN processes and principles
• Experience with SharePoint, MS Teams and other collaborative online tools

The Finance and Business Operations Division's mission is to provide exceptional customer value for accounting, procurement, treasury, and small business services. We are actively seeking employees whose behavior is in alignment with our core values.  

Position Information:

• Work Site Details: The work associated with this position will primarily be hybrid. In office requirements are set to 2 days per week. These are assigned days of the week.  This may change as required by King County business needs and for meetings/events.
• Location Requirement: Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
• Work Schedule: This position is Exempt from the provisions of the Fair Labor Standards Act and therefore is NOT overtime eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a  40-hour workweek; normally 8:00 a.m. - 5:00 p.m. Monday through Friday. 
• Union Representation: This position is Teamsters 117 represented.

Employees will be provided with a County issued laptop. When working remotely, employees must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work, remain available and responsive during scheduled work hours, and follow FBOD’s hybrid/remote Guidelines including on-camera participation during virtual video meetings. King County has a robust collection of tools and resources to support working remotely. 

The Application/Selection Process: The recruitment for this position is open to all qualified candidates. A completed King County Application is required. Applicants from this recruitment may be used to fill future opportunities in this job classification. We highly recommend that you also provide a resume and cover letter addressing how you meet the minimum qualifications and why you are interested in this position.

The selection process consists of different phases:  screening interview, virtual interview, and if successful, pre-hire reference checking. For some positions, additional phases may also include skill testing, writing samples or additional interviews. Candidates will be updated on the status of their application via the email address used to apply.

Each phase is set for a specific day. Different times will be available for those days only. Please reach out to the contact below to confirm dates. Rescheduling interviews may not be possible and may remove you from consideration if unavailable. 

Note: Online applications are preferred. However, if you cannot apply online, go to www.kingcounty.gov/jobs for other options.

If you have any questions or concerns while applying, please contact: Michael Castro, Recruiter Email: [email protected]

Other Qualifications

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North" values, we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

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