Path Forward IT - Senior Project Engineer chez Blue Alliance

Senior Project Engineer

Company: Path Forward IT
Location: Cincinnati, OH (with travel up to 25–50%)

About the Role

Path Forward IT is seeking a Senior Project Engineer to manage assigned projects and ensure the success of customer environments. This role involves overseeing project tasks and time entries, resolving escalated issues, and supporting the development of project processes. The Senior Project Engineer also provides technical guidance to team members and helps elevate overall team expertise.

Responsibilities:

• Document all activities, projects, and tickets daily in the ticketing system.
   
• Build strong relationships with Service Support Engineers and Project Engineers to ensure excellent client experiences.
   
• Apply critical thinking and creative problem-solving to meet client needs.
   
• Create IT Glue documentation for new services, tasks, or resolutions.
   
• Resolve escalated issues independently.
   
• Assist the department Director with product solutions, evaluation, and planning.
   
• Maintain vendor relationship documentation and communication.
   
• Provide technical guidance and collaboration to peers (Project Engineers and Level I–III Engineers).
   
• Travel up to 25–50% as assigned. 

Expectations:

• Document notes, meeting minutes, and customer communications in CRM and IT Glue.
   
• Ensure all time and expenses comply with company policy.
   
• Maintain project timelines.
   
• Work and document established billable hours each week.
   
• Submit documentation updates after project completion.

Technical Proficiencies:

• Ticketing software: Incident management, time allocation, projects, and opportunities.
   
• Active Directory: Advanced enterprise-level support from domain controllers to user creation.
   
• Microsoft Windows/Servers: Advanced enterprise support for on-premise technologies, patching, Exchange, and maintenance.
   
• Microsoft Services & Network Equipment: Installation, troubleshooting, and training.
   
• AzureAD and Microsoft 365: Advanced knowledge.
   
• Networking: Advanced troubleshooting (VLAN, DHCP, DNS, circuits) with strong command line and software tool skills.
   
• Virtualization: Expert-level enterprise support for VMware & Hyper-V, from host management to guest creation.
   
• Maintain required vendor certifications.
   
• Software as assigned.

Physical Requirements:

• Ability to handle equipment, talk, hear, read, write, and interpret documents.
   
• Occasionally lift and move objects up to 25 pounds (with or without reasonable accommodations).

 If this sounds like what you’re looking for, it could be a great fit—for you and for us.  

 Why Join Path Forward IT? 

Path Forward IT, a Blue Alliance company, is a nationally recognized managed services provider (MSP) that exclusively supports the healthcare industry. Ranked among the top 15% of MSPs nationwide, we deliver world-class IT services that ensure technology never stands in the way of patients receiving the care they need. Our work is driven by urgency, empathy, and a patient-centered mindset. We understand the critical nature of healthcare operations and prioritize our work to empower providers to focus on what matters most: delivering exceptional care. Founded in 2002, Path Forward IT has grown to a team of over 100 professionals located across 40+ states. We foster a collaborative, career-focused culture where team members thrive. Many of our employees have been with us for years, and we regularly celebrate 5- and 10-year milestones. 

A Team Environment Built for Growth: 

Joining Path Forward IT means working alongside IT specialists supporting complex, enterprise environments. As part of the Blue Alliance network, you gain access to a community of hundreds of peers and experts across the country. This means more opportunities for learning, professional development, and career advancement without losing the close-knit feel of a smaller team. 

You’ll enjoy the best of both worlds: 

• The autonomy and client engagement typical of a local MSP 
• The resources, support, and structure of a leading national IT services organization 

A Unique Opportunity Through Blue Alliance 

As a Blue Alliance partner company, Path Forward IT provides team members with unmatched opportunities to learn, lead, and succeed. Each company in the network maintains its unique identity while working toward shared goals. If you’re looking to make a meaningful impact and grow your career in a supportive, future-focused environment, this is the place for you. 

Benefits of working at Path Forward IT: 

• Be part of a fun, awesome team 
• 9 paid holidays 
• 401K Retirement with matching contributions 
• Excellent medical, vision and dental insurance 
• Life insurance and disability insurance 
• Cell phone stipend 
• 3 weeks PTO 

Top Reasons our Employees Love Being Part of the Blue Alliance Family: 

1. Entrepreneurial Culture 
2. Fast-paced Flow, with a Variety of Projects 
3. Collaborative Work Environment 
4. Training & Certifications  
5. Career Growth Opportunities 

Ready for the next step?  

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.  

Please be advised we, Path Forward IT, participate in E-Verify.