Restaurant Host chez Eastons Group

Job overview

Welcomes guests to the restaurant and provides fast and courteous service to ensure an enjoyable dining experience and repeat business.

Duties and Responsibilities

• Greets guests promptly and courteously; seats guests ensuring a balanced workload among servers.   Maintain an accurate waiting list as needed.  Alert guests when the table is available.
• Assists Manager or Supervisor with opening tasks such as assigning stations to servers for meal periods and retrieving daily specials.
• Processes take-out orders; may answer room service phone and process room service orders; practices suggestive selling techniques.
• Receives customer payment from servers and processes transactions on the cash register as outlined in the cash and charge procedures; gives correct change; balances cash drawer at the close of shift; completes all opening/closing paperwork; documents void on the void balance sheet.
• May assist bus persons in clearing, cleaning, and setting tables.
• Responds quickly to guest requests in a friendly manner.       Follows up to ensure guest satisfaction.
• Always provides a professional image through appearance and dress.
• Perform other duties as assigned. In carrying out your duties you will follow all Company and Brand Standards.

QUALIFICATIONS AND REQUIREMENTS

• Basic reading, writing, and math skills and 6 months of cash handling experience or food service preferred. 
• This job requires the ability to perform the following:
• Handling, carrying or lifting items weighing up to 50 pounds. 
• Remain stationary for extended periods.
• Moving about the restaurant 
• Handling food objects, plates, trays, glasses etc. 
• Bending, stooping, kneeling, lifting

 Other:

• Communication skills are utilized a significant amount of time when interacting with guests and waiting for staff, cooks, and supervisors.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, describing cocktail items, completing paperwork, etc. 
• Basic math skills are frequently used when handling cash and credit.
• May be required to work nights, weekends, and/or holidays.