Culture Kings is a premium streetwear brand with exclusivity and superiority across a wide range of genres, styles and cultures. Curated with an extensive selection of over 100 leading brands from around the world, as well as World Exclusive pieces you won’t find anywhere else, the Culture Kings collection stands as one the most sought-after streetwear retailers on the market today.
Frequently visited by some of the world’s best athletes, artists and tastemakers, Culture Kings remains ahead of its game in offering an elite perspective of the ever-changing global streetwear landscape.
The Opportunity:
The IT Service & Delivery Manager is responsible for leading the IT Service Delivery team to ensure reliable, efficient, and secure technology services across the business. This role provides leadership in people management, governance, service delivery, and project execution while driving continuous improvement through ITIL-based processes. The position also oversees vendor relationships, policy rollout, and the delivery of IT initiatives aligned with business objectives.
Essential Functions
Leadership & People Management
Lead, mentor, and develop the IT Service Delivery team to achieve high performance and professional growht.
Foster a collaborative and customer-centric culture within the IT function.
Manage workload allocation, performance reviews, and succession planning.
Governance & Compliance
Ensure IT services and projects comply with company policies, industry standards, and regulatory requirements.
Own ITIL processes including Incident, Problem, Change, and Service Request Management.
Monitor service levels and implement controls to manage risks effectively.
Service Delivery & Operations
Oversee day-to-day IT operations and service desk performance.
Ensure delivery of reliable, efficient, and secure IT services to meet business needs.
Drive service improvement initiatives to enhance user satisfaction and operational efficiency
Project & Program Management
Manage end-to-end IT projects, ensuring timely delivery, budget adherence, and quality outcomes.
Collaborate with cross-functional teams to deliver business-driven technology solutions.
Monitor and report project progress to stakeholders and senior management.
Policy & Process Management
Develop, implement, and communicate IT policies and procedures across the business.
Promote adoption of IT best practices and continuous improvement.
Ensure alignment of IT processes with business strategy and operational goals.
Vendor & Stakeholder Management
Manage IT vendor contracts, relationships, and performance.
Negotiate service agreements and ensure value for investment.
Act as a key liaison between IT and business stakeholders, ensuring alignment of expectations and outcomes.
Skills and Experience
Strong technical expertise in IT infrastructure, networking, cloud computing, and cybersecurity.
Experience managing IT operations in a retail environment, including POS systems and e-commerce platforms.
Leadership and team management skills with the ability to mentor and develop IT staff.
Excellent problem-solving skills and the ability to troubleshoot complex IT issues effectively.
Strong vendor management and negotiation skills.
Ability to communicate effectively with technical and non-technical stakeholders.
Knowledge of ITIL frameworks, project management methodologies, and industry best practices.
APPLY NOW!
There has never been a more exciting time to join Culture Kings as we expand, innovate, and continue to be the most sought-after streetwear retailer on the market! If this is the opportunity you’ve been waiting for, we want to hear from you. Please apply now with your CV outlining your experience and why you believe you are the right fit for the role.
#CultureKings #CultureKingsCareers
Culture Kings Inc. is an Equal Opportunity Employer (EOE). We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better.
Ces cookies sont nécessaires au fonctionnement du site web et ne peuvent pas être désactivés dans nos systèmes. Vous pouvez configurer votre navigateur pour qu'il bloque ces cookies, mais certaines parties du site risquent alors de ne pas fonctionner.
Sécurité
Expérience utilisateur
Cookies ciblés
Ces cookies sont placés par nos partenaires publicitaires via notre site web. Ils peuvent être utilisés par ces entreprises pour créer un profil de vos intérêts et vous montrer des publicités pertinentes ailleurs.
Google Analytics
Google Ads
Nous utilisons des cookies
🍪
Notre site web utilise des cookies et des technologies similaires pour personnaliser le contenu, optimiser l'expérience de l'utilisateur, individualiser et évaluer la publicité. En cliquant sur OK ou en activant une option dans les paramètres des cookies, vous acceptez cela.
Les meilleurs emplois à distance par courriel
Rejoins 5'000+ personnes qui reçoivent des alertes hebdomadaires avec des emplois à distance!
