Store Manager chez 1-800-FLOWERS.COM, INC

The Store Manager for Cheryl's Cookies is accountable for all operational functions, sales expectations, customer service, human resource management, merchandise presentation and loss control program success.

SALES PLAN

• Successfully achieve the store sales plan weekly, monthly, and annually.
• Maximize sales through key item and suggestive selling.
• Participate in the development of the budget process and implement guidelines with respect to the payroll at the store level.

CUSTOMER SERVICE

• Consistently provide exceptional customer service to every customer.
• Quickly and effectively resolve any customer service issue or complaint in a mutually acceptable manner.
• Ensure follow-up on any outstanding customer service issues.

STAFF DEVELOPMENT

• Demonstrate strong supervisory skills with a commitment to teamwork.
• Develop a strong staff through recruitment, selection, training, development and motivation.
• Follow-through on new associate’s paperwork to ensure all information is received by payroll prior to the effective paycycle.
• Direct training of new associates utilizing Co- and Assistant Managers.
• Train and develop Co- and Assistant Managers to ensure coverage in your absence.
• Manage a positive and productive work team retaining associates through team training and implementation of a career development program.
• Conduct timely exempt and non-exempt performance and salary appraisals.
• Administer dress code guidelines and insure they are 100% in compliance. This includes aprons, hats, etc., as per Cheryl's dress code guidelines.
• Implement human resource programs and up-hold company policies and procedures.

MERCHANDISING

• Ensure Store’s adherence to merchandise standards and maximize sales per square foot by interpreting visual objectives.
• Effectively maintain stock. Order supplies, inventory of product, and rotation of the product in the freezer and on the selling floor.
• Ensure adherence to the Cheryl merchandise presentation standards by following Cheryl Cheryl-O-Gram.

COMMUNICATIONS

• Maintain good communication within the store by planning and conducting store meetings and training sessions.
• Read all memos, e-mails, and training materials on product knowledge and store operations and review with all associates.
• Communicate effectively with associates, management, and the corporate offices.
• Utilize communications binder for positive communications with staff and management.

LOSS CONTROL PROGRAM

• Uphold all waste, damage and donation guidelines.
• Demonstrate excellent follow-through with all deadlines and financial information reports.
• Research register issues, complete banking, and communicate errors to department heads.