Warranty chez Time Manufacturing Company

Company: Time Manufacturing Company

Position: Warranty Coordinator (BrandFX)

Position reports to: Director of North American Customer Service

Location: Westlake, TX (on-site, this is not remote)

Schedule: Monday-Friday, 8am-5pm, overtime may be required, some travel may be required

Pay: $28.00 per hour, full-time

Company Overview:

TIME Manufacturing Company is a leading global manufacturer of vehicle-mounted aerial lifts, digger derricks, bucket trucks, and bridge inspection equipment. Through its renowned brands—Versalift, Ruthmann, Bluelift, France Elévateur, Movex, BrandFX, and Aspen Aerials—the company serves diverse industries, including electric utility, telecommunications, bridge inspection, tree care, and other fleet-supported sectors. With a strong commitment to innovation, quality, and customer satisfaction, TIME Manufacturing Company designs and manufactures top-tier products that enable professionals to operate safely and efficiently at various heights.

Job Summary:

The BrandFX Warranty Coordinator role is responsible for ensuring world-class customer service and support for all North American customers, potential customers, vendors, dealers, partners, team members and anyone else contacting Time Manufacturing Company. The Warranty Coordinator is responsible for managing the overall health of the warranty department through documenting and then reporting issues, managing processes and documents, elevating customer service, and actively collaborating with the operations and commercial teams to resolve the customers’ issues and/or complaints. This role is challenging within a fast-paced environment and will require strong emphasis on communication skills. The position will have additional responsibilities as listed below.

Key Responsibilities:

• Serve as the primary contact for all BrandFX warranty inquiries.
• Investigate, process, and resolve warranty claims with a customer-first mindset.
• Maintain constant, professional communication with dealers and fleet customers.
• Coordinate solutions with internal teams (Quality, Operations, Parts, etc.). 
• Manage warranty trip planning, documentation, and reporting. 
• Support other customer service functions including training coordination, parts backup, and the Time Manufacturing Command Center. 
• Track training expenses, maintain records, and assist with scheduling.

Qualifications:

• Proficiency with Microsoft Office (especially Excel and Outlook). 
• Previous experience in warranty, service coordination, or customer support preferred.
• Strong communication, time management, and problem-solving skills. 
• Ability to manage multiple priorities and work independently. 
• Professional demeanor and a “customer-first” approach to problem resolution. 
• Comfortable making decisions and escalating issues when necessary.

Equal Employment Opportunity (EEO) Statement

Time Manufacturing Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Core Benefits

• Competitive salary and bonus structure
• Comprehensive health, dental, and vision insurance plans
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Collaborative and innovative work environment

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