- Professional
- Bureau à Portland
Job Title: Case Manager | Department: Houseless Intervention Services |
Reports to: Team Lead Supervisor | Salary Grade/Level/Family/Range: $27.32/hour, Step I, FY 2025-26. |
Effective Date: 1-Jul-25 | FLSA Classification: Non-exempt / Hourly AFSCME Represented Hours: Weds-Sat 10am-9pm |
Job Summary: Case Managers will engage with, check in on, and manage a caseload of individuals in response with the goal to meet their immediate needs, establishing a set of long-term goals, and helping mitigate any barriers to attaining housing. Duties and Responsibilities are used in revising or developing performance review objectives for employees.
Duties/Responsibilities:
- Participant
- Case management assessments, service plan goals (short term/long term). Participate in case consultations and wrap-around meetings.
- Facilitate client assistance needs, information, basic needs form support, referrals, advocating, resources and direct service.
- Assist the assigned caseload in finding sustainable housing.
- Joining participants for appointments as necessary.
- Engage with individuals who are experiencing houselessness through maintaining an assigned caseload.
- Research new resources for participants.
- Create referrals for Peer Support Specialist as needed.
- Respond to Crisis, write critical incident reports and incident reports as necessary.
- Fulfill duties of a Mandatory Reporter as outlined by Sunstone Way, City of Portland , Multnomah County, and the Joint Office of Homeless Services (JOHS).
- Engage with assigned caseload and reporting on the health and well-being of that caseload.
- Assist in delivery of hygiene and other essential supplies to individuals.
- Work with staff and participants to ensure that the village is safe and welcoming to a broad diversity of participants experiencing homelessness.
- Log daily notes, including things such as notable interactions between participant and staff, using cloud-based software, while creating time-stamped and accurate records of services provided on the site
- Utilize a strengths-based approach with participants as they manage village living, which involves supporting participants with communal living, interpersonal conflict, and the stressors of houselessness.
- Staffing
- Participate in case consultations and wrap-around meetings.
- Collaborate with BHS and wrap-around team on crises and occurrences.
- Attend supervision, staff supervisions, required training, staff meetings & any appropriate community meetings.
- Attend crossover with team daily (at the beginning and end of shifts) and with whole staff on Wednesdays.
- Distribute and record distributed Tri-Met passes.
- Conducts unit checks.
- Maintain effective communication and collaboration with the Wrap-Around Team, Navigation Specialists, Team Lead Supervisors, and Program Manager
- Process paperwork and forms as required by Sunstone Way and the Joint Office of Homeless Services (JOHS).
- Support on-site volunteers to have a meaningful experience. Help them find projects to do while they are volunteering alongside staff at the village.
- Monitor the daily duties of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
- Administration & Facilities
- Assist in delivery of hygiene kits and essential supplies to individuals as a part of assigned caseload.
- Writes case notes, daily notes, enters into log or online database such as Case Worthy.
- Work with village staff to maintain the cleanliness of the facility, performing assigned duties in a timely manner.
- Work with Navigation Specialist to submit client assistance funds requests.
- Coordinate and communicate information regarding participants with staff on other side of the week.
- Adhere to all state and federal privacy and security regulations applicable to the program, and to Sunstone Way policies and agreements regarding confidentiality, privacy, and security.
- Process paperwork and forms as required by Sunstone Way, community partners and funders.
- Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
- Participate in compliance, quality assurance, and quality improvement activities as directed.
- Perform gate shack duties, including letting participants and staff into the gate.
- Initiate and maintain organization and cleanliness in shared shelter areas and workspaces
- Help to facilitate the structure of the day; ensure that the daily and nightly routines—i.e., cleaning, sanitizing, food service, supply stocking, etc.—are observed
Supervisory Responsibilities:
- None.
Required Experience:
- 2 Years in a case management role or similar work (paid or volunteer) within a social services/non-profit agency
- Working with and entering data in client information databases.
- Developing operating strategies, plans, or procedures.
- Providing support services or caregiving experience
- Possessing knowledge of human behavior and performance; individual differences in ability, personality, and interests.
- Knowledge of principles and processes for providing customer and personal services.
Required Education and Certification:
- Associate’s Degree in Social Work, Psychology, or another related field, or two years’ experience in an equivalent position.
- Ability to obtain QMHA Certification within six months of hire.
Required Skills/Abilities:
- Possess an understanding of Housing First and Harm Reduction models.
- Open to change (positive or negative) and considerable variety in the workplace.
- Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations and treat each individual with respect and dignity.
- Ability to maintain professional and appropriate boundaries.
Preferred Education:
- Bachelor’s degree in social work, Psychology, or another related field.
- QMHA Certification.
- Other social services certification or training.
Additional eligibility requirements:
- Sufficient manual dexterity and physical ability to perform assigned tasks.
- Must be able to pass a background check upon offer.
- Must be able to work in a drug-free environment.
- Regular and reliable attendance to all required shifts.
Work environment:
Working indoors and outdoors in heat and cold | Slippery and uneven walking surfaces | Working in close proximity to others | Exposure to offensive odors
Physical Requirements:
Ability to lift up to 50lbs | Bending, stooping, reaching | Sitting for extended periods of time | Standing for extended periods of time
Travel required:
Occasional travel to and from other work sites up to 25% of the time.