Vice President of Retail Operations chez Scott Credit Union

Scott Credit Union is looking to hire a full-time Vice President of Retail Operations to join our amazing Senior Officer team. This position works Monday through Friday normal business hours. 

Purpose, Mission, Vision, Values

At Scott Credit Union, we are committed to upholding our purpose, mission, vision, and values. Our Purpose guides everything we do as an organization and is supported by our actionable Mission, Vision, and Values. If our chosen purpose, mission, vision, and values resonates with you and you want to find meaning in your work, we hope you will apply to become a part of our team!

Purpose:
To be with our members through every phase of their financial journeys, providing financial solutions that support them, their families, and their communities.
 
Mission:
Members. Value. Community.
 
Vision:
Building Better Financial Futures.
 
Values:
Accountability - I take pride and ownership in all we do.
Diversity - I are committed to fostering a diverse, equitable, and inclusive work environment.
Growth - I encourage the professional development of our employees.
Integrity - I will maintain the highest ethical standards.
Service Excellence - I am devoted to continuously "WOW"ing our members and colleagues through the 3e Promise.

Why You Should Join Our Team 

Scott Credit Union is a recipient of the St. Louis Post-Dispatch Top Workplaces Award 2024, the eleventh time since 2012. This year, SCU was recognized as one of the Top Workplaces for our dedication to our people-first culture. The Top Workplaces award highlights SCU’s commitment to creating a positive and supportive work environment, where employees thrive and contribute to the organization’s overall success. Our team is our #1 priority, and we are proud to offer great benefits and perks, such as 11 paid holidays, competitive paid time off (PTO), Short-Term Disability (STD) that includes maternity leave, 401k with employer match, medical, dental, vision, and other insurance options, educational reimbursement program, employee assistance programs, opportunities for career advancement, casual “dress for your day” dress code, a positive team-oriented culture, and much more! A comprehensive benefit guide with a full list of our benefits can be found on our career page, scu.org/careers/. 

The Day to Day as the Vice President of Retail Operations

Scott Credit Union’s Vice President of Retail Operations is an accomplished leader with a strong operational background and knowledge of a member’s journey. Proactively identifies and proposes service and sales opportunities to deepen member relationships, assists in development and coaching branch staff to reach and exceed monthly production and member expectations. Has the ability and experience to review the facts and apply sound judgement in making recommendations, presenting proposals, and issue management. Possesses the skills to strategically partner and effectively communicate with senior management, can influence and drive a diverse group or team to action.

DUTIES AND RESPONSIBILITIES include the following;

• Foster a high-performance culture by leading efforts to enhance employee engagement, morale, and retention. 
• Lead, coach, and develop Regional Managers to ensure a high performing member focused culture.
• Lead the development and execution of retail initiatives that drive member, deposit, and loan growth, product penetration, and service excellence.
• Ensure effective performance of branches by overseeing staffing demands and analysis, performance scorecards, incentive and pipeline management, as well as Energage and MLG scores.
• Partners with Risk and Compliance to proactively identify and remediate operational risks, drive corrective actions, and maintain a culture of accountability and preparedness across the retail network.
• Partners with the Chief Operating Officer (COO) and Regional Managers to execute strategic initiatives that enhance member engagement, productivity, and efficiency throughout retail operations.  
• Plans, manages, and optimizes SCU’s ATM fleet to include deployment strategy, vendor partnership, cash management, and member experience. Partner with Information Technology to monitor ATM availability, downtime, transaction performance, and member usage trends.
• Directs and manages third party vendors in conjunction with SCU Vendor Management program, including due diligence, relations, contracts and performance.

Duties, responsibilities, and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITIES:

Supervises the employees in the Branch Network team.  Is responsible for the overall direction, coordination, and evaluation of these units.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include but are not limited to; training employees, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, seeking Management’s assistance when necessary; attending Supervisory meetings as well as any ongoing training sessions and communicate new information to the staff.

Provides direction to effectively coach and motivate employees.  Provide direction and coordination of communication and teamwork with branches and departments to support the credit union’s goals.

Are You a Good Fit?

Ask yourself the below questions to help determine if this job is the right fit for you.

• Do you enjoy engaging with people and providing exceptional customer service?
• Are you passionate about leading, coaching, and motivating others?
• Do you thrive in a fast-paced environment?
• Are you detail-oriented and like working with numbers?
• Do you enjoy working in a diverse environment with diverse members?
• Do you take pride and ownership in all that you do?
• Are you looking for a job where you can develop professionally? 

If you answered yes to these questions, we hope you apply!

To Be Considered, You’ll Need:

• Bachelor's degree in Business Administration or a related field.
• Minimum eight (8) years' experience in Branch Operations (five years of which must have been in a management capacity.)

Preferred Qualifications That Could Set You Ahead:

Are You Ready to Join Our Team?

If this sounds like the right opportunity for you, we hope you apply today! If selected as a candidate, next steps may include [a phone interview to go over the basics and/or an in-person interview to learn more about your experiences and qualifications.