Retail Banking Officer - Punta Gorda office chez Crews Banking Group

Description

Crews Bank & Trust is looking for a Retail Banking Officer for the Punta Gorda office location.  

Do you have a heart for serving the customer?  Are you a results-oriented banker with decision making experience? Have you successfully built relationships and gained new business? Do you enjoy leading a team?  

Position Summary:  

The Retail Banking Officer is responsible for the overall management of the branch office.  Provides leadership to maintain an engaged, operationally sound and high performing team dedicated to serving the bank’s consumer and business customers. Effectively builds and cultivates relationships with customers, prospects and team members, and is dedicated to the vision and strategic initiatives of the Bank. Actively involved in the community, the Retail Banking Officer works on customer retention and to develop new business with deposit acquisition, lending, and referrals to other business lines.

Requirements

Responsibilities include:

• Manages overall operations of the branch office ensuring compliance to all bank policies and procedures.
• Has expert knowledge of all retail, business and electronic banking products and services. Experience and ability to function as any branch team position if needed.
• Recommends branch growth objectives and works with Market President to align goals with overall bank initiatives; tracks statistical reporting information on branch and market trends 
• Empowered to handle customer situations and escalated issues to resolution efficiently and effectively;  ensures high levels of service are met and exceeded.
• May include responsibilities for Consumer and/or HELOC lending; maintains skills necessary to adhere to Bank lending policy, guidelines and practices. Qualifies for and holds NMLS designation if applicable.
• Invests time in coaching and development of employee team for overall branch success and profitability. Sets clear expectations and leads by example to achieve highly motivated and productive staff.
• Excellent knowledge of regulatory compliance requirements, including BSA, CIP, Security, Fair Lending, CRA and others vital to the financial practices of the Bank.  

Minimum Requirements:

• Associates  or Bachelor’s degree preferred
• Five (5) or more years of banking with supervisory and leadership experience, and/or similar relevant work experience
• Excellent interpersonal and communication skills
• Sound judgment and decision making experience
• Results oriented, strategic thinker
• Desire and willingness to work in a collaborative, flexible and team-oriented work environment
• Knowledge of banking industry regulations, procedures and workflows
• Ability to supervise, motivate and build a successful team

Crews Bank & Trust is an affirmative action/equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

EOE/Vets/Disability