Help Desk Support Specialist (Various Tiers) chez Akira Technologies

Akira Technologies is seeking skilled and responsive Help Desk Support Specialists to provide first-level technical assistance to staff. Due to the fast-paced nature of the work environment, staff members require immediate support when reaching out for technical help. This role demands well-trained professionals with strong analytical and communication skills to resolve workstation, peripheral, and general IT-related issues efficiently.

This is an onsite role supporting a government client in Washington, DC.  Ideal candidate must have an experience working in a fast-paced environment, with a Public Trust clearance.

Job Responsibilities

• Provide real-time technical support via phone, email, or in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Support Windows Server, Windows Desktop, Mac OS clients, MS Exchange, MS Office, and network communications.
• Maintain accurate documentation of support requests and resolutions.
• Assist with setup and maintenance of workstations, printers, mobile devices, and other peripherals.
• Escalate complex issues to higher-level support teams when necessary.
• Deliver excellent customer service and maintain professionalism in all interactions.
• Ensure compliance with organizational IT policies and procedures.

Minimum Qualifications

• Bachelor’s degree in a related field; or 3+ years of relevant experience in hardware and software problem resolution.
• Technical proficiency in:
  • Windows Server and Desktop environments
  • Mac OS clients
  • Microsoft Exchange and Office Suite
• Network communications and troubleshooting
• Completion of customer service skills training.
• Strong interpersonal and oral communication skills.
• Public Trust Clearance

Salary Range:  $50,000 to $85,000

Akira’s pay range for this position considers various factors including skills, years of experience, training, licenses, certifications, alignment with market data, and internal equity in the organization.  This pay range estimate is a general guideline only and not a guarantee of compensation or salary, which Akira believes to be done in good faith in compliance with local laws.  The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

General Description of Benefits

Akira offers its employees multiple options for medical plans (some with Health Savings Account), dental plans, and vision coverage, and a 401(k) plan with employer match.  To promote work/life balance, Akira offers paid time off, including vacation and sick time, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave.  We also offer short and long-term disability benefits to protect employee income in the event of sickness or injury, life insurance, accidental death and dismemberment insurance, and critical illness insurance.  Akira also offers tuition, training, and certification reimbursement for professional development and career advancement.

Akira regularly reviews our total rewards package to ensure our offerings remain competitive and reflect the values and needs expressed by our employees.

About Akira Technologies   

Akira strives to meet and exceed the mission and objectives of US federal agencies. As a leading small business cloud modernization and data analytics services provider, we deliver trusted and highly differentiated solutions and technologies that serve the needs of our customers and citizens. Akira serves as a valued partner to essential government agencies across the intelligence, cyber, defense, civilian, and health markets. Every day, our employees deliver transformational outcomes, solving the most daunting challenges facing our customers.   

Akira is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.