*Position is not eligible for remote work. Job Code
TELL | Job Family
| Supervisory
No | Job Description Title
External |
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Job Summary | A Teller undertakes bank transactions and interacts directly with customers. A Teller is usually the first person a customer sees when they walk into one of our locations. This position will be required to work into a Saturday rotation. |
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Essential Functions, Duties and Responsibilities include, but are not limited to: | - Greets all customers and visitors when they enter the location lobby or approach the drive-thru
| - Processes daily transactions including receiving deposits, cashing checks, accepting loan payments, and disbursing cash
| - Identifies counterfeit currency
| - Cashes checks and payout money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
| - Explains, promotes, and sells specialized products such as cashier’s checks and prepaid gift cards
| - Exchanges foreign currency
| - Performs services for customers including ordering bank cards and checks
| - Records all transactions promptly, accurately, and in accordance with bank procedures
| - Answers inquiries regarding checking and savings accounts and other bank related products
| - Assists customers in solving account errors or problems, providing account balances, etc.
| - Balances currency, cash and checks in cash drawer daily; arrange monies according to denomination
| - Promotes and maintains positive relations with all contacts, customers, and potential customers
| - May be responsible for bank openings and/or closings
| - May be required to work drive thru
| - May be required to float to other locations
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Education, Experience and Qualifications | Education | Required/Preferred | Education Level | Description | Required | High School or GED | |
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| Years of Experience | Minimum | Comments | 1 | One (1) year of teller experience required; customer service experience preferred |
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| License / Certification | Required/Preferred | License / Certification | Description | Required | | Independence Bank Teller Certification |
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| Additional Qualifications | - Requires completion of Teller Fundamentals and Teller Level Up training
| - Requires performance skills check by AAA member or Location Manager
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Core Competencies | - Customer/client orientation
| | - Oral communication skills
| | - Accuracy and attention to detail
| - Situational judgment skills
| - Ability to maintain confidential information
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Working Conditions | Working Conditions | Indoors, environmentally controlled. Usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises. |
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| Travel Requirements | Requirement | Frequency | Travel to other locations may be required to provide coverage | Occasionally |
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| Mandatory Vacation | Position requires incumbents to be off work for a minimum of five consecutive business days |
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Physical Requirements | Requirement | Frequency | Sitting (remaining in a seated position) | Occasionally | Standing (remaining on one’s feet in an upright position without moving about) | Constantly | Walking (moving about on one’s feet) | Frequently | Lifting (raising or lowering an object from one level to another) | Occasionally | Carrying (transporting an object, usually by holding it in the hands or arms or on the shoulder) | Frequently | Pushing/Pulling (exerting force upon an object so that the object moves away or toward the force) | Occasionally | Reaching (extending hand(s) and arm(s) in any direction, such as overhead, below waist, forward or lateral) | Constantly | Keyboarding (entering text or data using computer keyboard or 10-key numeric keyboard) | Constantly | Pinching/Gripping (seizing, holding, grasping, turning or otherwise working with the hand(s) or fingers) | Constantly | Stooping (bending downward and forward by bending spine at the waist) | Occasionally | Squatting/Crouching (bending body downward and forward by bending legs and spine) | Occasionally | Kneeling (bending legs at knees to come to rest on knee(s)) | Never or Rarely | Crawling (moving about on hand and knees or hands and feet) | Never or Rarely | Climbing (ascending or descending ladders, stairs, ramps) | Never or Rarely | Speaking (expressing or exchanging ideas by means of the spoken word to impart oral information to customers and to convey detailed spoken instructions accurately, loudly, or quickly) | Constantly | Hearing (the ability to hear, understand, and distinguish speech, either in person or telephonically) | Constantly | Near Visual Acuity (clarity of vision at approximately 20 inches or less) | Constantly | Far Visual Acuity (clarity of vision at approximately 20 feet or more) | Constantly |
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| Additional Physical Requirements | May require lifting up to 25 pounds |
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