Pharmacy Practice Manager chez Cohesive Healthcare Management

Position Summary

The Pharmacy Practice Manager oversees the daily operations, staff supervision, customer service, and compliance for the pharmacy. The Pharmacy Practice Manager is responsible for optimizing workflow, ensuring regulatory compliance, fostering team development, and building strong relationships with patients and healthcare providers.

Position Summary Expanded:

Under the Oklahoma Medical Marijuana and Patient Protection Act,?(“The Unity Bill”) this position is considered a “Safety-sensitive position. “Safety-sensitive” is defined to include “any job that includes tasks or duties that could affect the safety and health of the employee performing the task or others.” Employees working in “safety-sensitive” roles are subject to this exception and subject to disciplinary action in the event of a positive test for marijuana or its metabolites.

Essential Duties and Responsibilities

The essential functions and responsibilities, but are not limited to the following:

• Manage all aspects of pharmacy workflow, including prescription processing, verification, and inventory control.
• Ensure compliance with all state and federal pharmacy laws, regulations, and standards of practice.
• Maintain proper storage and handling of medications, including controlled substances.
• Resolve customer concerns professionally, maintaining a high level of satisfaction and trust.
• Supervise and support pharmacists, pharmacy technicians, and front-end staff.
• Assist with maintaining staff schedules to ensure appropriate coverage and productivity.
• Train new team members and promote ongoing professional development.
• Collaborate with leadership to manage budgets, control expenses, and meet revenue targets.
• Monitor third-party reimbursements and address billing discrepancies.
• Identify growth opportunities for new services or product lines (e.g., compounding, delivery, clinical offerings).
• Ensure pharmacy is inspection-ready at all times.
• Maintain accurate and complete records, including logs for controlled substances, temperature monitoring, and immunizations.
• Stay up to date with industry changes, new drug therapies, and best practices.

Minimum Qualifications (Knowledge, Skills, and Abilities)

1. High school diploma or equivalent.
2. At least three years of management experience.
3. Excellent customer service and communication skills.
4. Ability to work effectively in a fast-paced environment and multitask.
5. Proficiency in basic math calculations.
6. Knowledge of pharmacy laws, regulations, and standards.
7. Ability to work collaboratively as part of a team.
8. Flexibility to work evenings, weekends, and holidays as needed.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.