ServiceNow Director - US chez Prodapt

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts in 30+ countries. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

We are currently looking for a ServiceNow Director

• Provides program leadership to execute the platform vision
• Supports resource planning, release planning, and provides guidance to project build teams
• Responsible for timely project completion, issue identification/resolution, and customer delivery
• Ensures clients clearly understand the status of project throughout all phases, including completed tasks, pending deliverables, and outstanding items
• Creation and implementation of the growth strategy and business plan
• Being responsible for delivery, thought leadership, oversight of financial performance and risk management of the program of infrastructure projects
• Lead on the execution and further development of the shared vision and mission for the organization
• Coordinates internal and external resources to ensure client and company objectives are met
• Performs daily progress tracking including resource management, inventory allocation/tracking, and workflow supervision of multiple projects
• Able to support to acquire new customers
• Needs to expand the customer base that fosters profits
• Ensures creating and delivering value to customers
• Identify opportunities for improvements, expansion of services that meet the changing needs of the enterprise.
• Implement structured architecture, security and engineering disciplines that result in greater alignment to business strategic objectives
• Managing and maintaining the company pipeline with regard to ServiceNow, including modelling future income streams and cash flow
• Contract negotiations including providing advice and exercising contractual law when required
• Engaging with senior stakeholders and external providers to develop and agree project scope, budgets, timelines and deliverables
• Work with project managers in the development of financial and budgetary plans
• Analyze current operational processes and recommend improvements.
• Managing ServiceNow transformation and Operations Programs

• Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) modules implementation and ready to pick up new workflows / modules like OMT, TNI etc.
• Understanding of the project delivery lifecycle and processes
• Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components
• Experience in participating in pre-sales activities and coming up with both engineering and commercials solutions for RFPs, RFIs and other proactive pitches
• Experience in working closely with ServiceNow organization in a consultative way on new solutions, enhancements to existing ones etc.
• Experience working in Telecom and network domain
• Strong interpersonal skills with the ability to work well with all levels of staff
• Consultative and analytical approach
• Real world exposure to cloud technologies and S-a-a-S
• Proven experience as a ServiceNow Delivery leader or similar role
• Experience in project management and client relationship management
• Experience in identifying and converting opportunities to potential business
• Strong analytical and problem-solving skills
• Excellent communication and leadership skills
• Strong ability to collaborate with vendors and architects to strategize new technology integration process.
• Ability to conduct cost-benefit analysis and performance analysis on ServiceNow implementation.
• Experience in creating end-to-end project plan and contingency plan for the entire portfolio
• Experience in managing financial & operational metrics of the project/portfolio
• Demonstrated ability to supervise project/portfolio status tracking and reporting
• Experience driving project pitches for the entire portfolio
• Ability to uphold Prodapt’s winning values and work in a way that contributes to the company’s vision