Assistant Boat Captain - Bellagio chez MGM Resorts

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As Assistant Captain of our exclusive Luxury Boat Experience, you will serve as both the face of the attraction and responsible for its flawless operation. This high-visibility role requires a sophisticated blend of guest engagement, operational oversight, and real-time decision-making. You'll be charged with upholding the standards of a world-class hospitality brand while driving innovation, safety, and unforgettable guest experiences on the water.

THE DAY-TO-DAY:

• Lead daily operations of the Boat Experience, ensuring all rides run efficiently, safely, and in line with luxury service standards

• Make real-time decisions regarding weather, safety conditions, guest needs, and operational logistics to ensure seamless performance and risk mitigation

• Coordinate with Engineering, Safety, and Guest Services to maintain vessel readiness, manage incident response, and ensure compliance with all internal protocols and local maritime regulations

• Serve as the on-board host and narrator, delivering compelling, immersive storytelling that reflects the unique theme and tone of the property

• Monitor guest satisfaction and respond immediately to high-profile or VIP guest needs, customizing service delivery for elevated experiences

• Own reporting and analysis of ride metrics including guest feedback, safety logs, and team performance indicators; present insights to senior management

• Actively collaborate with leadership across departments to align boat experiences with the overall luxury brand strategy and special event planning

THE IDEAL CANDIDATE:

• High School Diploma or GED

• 1+ years of prior relevant experience in guest-facing roles, preferably within luxury hospitality, themed entertainment, or maritime services.

• 1+ years of prior relevant prior experience working with VIP or high-net-worth individuals Preferred

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12586

Are you ready to JOIN THE SHOW? Apply today!