Full Time Sales & Range Associate at The Powder Room chez THE ST JOE COMPANY

Description

The Powder Room Shooting Range and Training Center is seeking a motivated and responsible Full-Time Sales & Range Representative to join our team. This dual-role position combines customer service and firearm sales with hands-on support of our indoor shooting range operations. You’ll assist customers in selecting firearms and accessories, ensure legal compliance during transactions, and help manage the day-to-day functions of our range—including safety supervision, check-in/check-out procedures, and range maintenance.

This is a dynamic, fast-paced role ideal for someone with strong communication skills, a passion for firearms and shooting sports, and a firm commitment to safety and compliance.

 

Key Responsibilities:

Retail Sales & Customer Service:

· Greet and assist customers with a professional and friendly attitude

· Guide customers in selecting firearms, ammunition, accessories, and gear

· Accurately process sales and background checks in compliance with ATF, state, and local laws (Form 4473, NICS, etc.)

· Educate customers on safe handling and storage of firearms

· Maintain store cleanliness, restock merchandise, and help with inventory management

· Promote range memberships, training classes, and special events

· Resolve customer questions and concerns with professionalism

Shooting Range Operations:

· Check customers in and out of the range; ensure completion of liability waivers and safety briefings

· Enforce all range safety rules and procedures to ensure a secure environment for all patrons

· Act as a Range Safety Officer (RSO) during shooting sessions (training provided if not certified)

· Monitor lanes and respond promptly to any unsafe behaviors or malfunctions

· Conduct basic troubleshooting or maintenance of range equipment (e.g., target carriers, ventilation checks)

· Assist in cleaning and maintaining shooting lanes, target systems, and range area

· Ensure PPE (eye/ear protection) is provided and used appropriately

· Assist with training events, private range rentals, or group bookings as needed

Qualifications

Qualifications:

· Must be 21 years of age or older (required for firearm handling and sales)

· High school diploma or GED required; college or technical training a plus

· 1+ year of experience in retail, customer service, or range operations preferred

· Strong working knowledge of firearms, ammunition, and firearm safety (or willing to learn) _

· Familiarity with ATF compliance, 4473 forms, and background check processes (or willing to learn)

· Excellent communication skills and a customer-first attitude

· Ability to work flexible shifts, including weekends and holidays

· Able to lift up to 50 lbs and stand for extended periods

· Must pass a background check and meet all legal qualifications to handle and sell firearms

 

Preferred Qualifications:

· Previous experience working in a gun store or shooting range

· Certified Range Safety Officer (RSO) or willingness to obtain certification

· NRA or equivalent firearms safety training/certifications

· Experience conducting firearm safety briefings or training sessions

· Bilingual (English/Spanish) is a plus

 

Work Environment:

· Indoor retail and shooting range facility

· Exposure to firearm noise and discharge (protective gear provided)

· Fast-paced, safety-driven environment with a focus on compliance and customer satisfaction

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