Sr. Operations Specialist chez Cranew Worldwide?

ESSENTIAL JOB FUNCTIONS

• Preparing Domestic documents including Airline bills, Motor Carrier BOL, declarations and NAFTA forms.
• Routing Shipments -Determining appropriate mode of transportation for all domestic / Canadian shipments. Evaluates appropriate cost/time combination for each shipment .
• Rate Negotiation - Negotiates best rates with motor carrier, freight forwarders and express couriers for all domestic shipments (e.g. UPS, DHL & FedEx.) These negotiations include both ground and air shipments.
• Brokerage Assistance -- Works very closely and on a regular basis with the broker's firm (e.g. providing import documentation, tracking shipments etc., etc. for all import shipments coming into the United States. Sales Support -- Provides assistance for domestic sales department. 
• Freight Bill Auditing- Verifies accuracy of domestic freight bills and disputes any discrepancies.
• Freight Quotes- Responsible for securing weight and dimensions of all quotes requested by the sales staff and obtaining the most economical freight rate from motor carrier, freight forwarders and express couriers
• Investigating client problems and/or complaints and managing to successful resolution.
• Addressing all client inquiries
• Maintaining relationships with both internal and external customers with exceptional service.
• Working effectively with both internal and external customers with exceptional service.
• Other duties as assigned.

PHYSICAL REQUIREMENTS

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus 
• Job may require extended sitting or standing, use of standard office equipment.

OTHER SKILLS AND ABILITIES

• Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel.
• Ability to handle pressure and responsibility in a fast-paced environment, in a timely and effective manner.
• Career-oriented, hard-working, quick learner with excellent recall for past events/situations/numbers.
• Strong knowledge of personal computers Education and Experience
• Good client service skill and ability to handle

EDUCATION AND EXPERIENCE

• 3+ years’ industry experience
• 2+ years’ experience in Motor Carriers and Freight Forwarders
• High School Diploma or GED
• Bachelor’s degree preferred

CERTIFICATIONS AND LICENSES

None