Senior Application Support Engineer, Enterprise Justice - C&J chez Tyler Technologies
Tyler Technologies · Plano, États-Unis d'Amérique · Onsite
- Senior
- Bureau à Plano
Description
Responsibilities
- Work with internal and external customers on resolving complex technical issues.
- Participate in diagnosing, analyzing and troubleshooting code, documenting and implementing functionally appropriate, technically sound, and well-integrated application systems.
- Assist Support Specialists, Implementation Specialists, and Project Managers in establishing issue priorities to ensure a timely and effective response and solution.
- Analyze and resolve customer issues, escalating to other departments as identified.
- Track and recognize knowledge opportunities to performs additional training as needed.
- Review business requirements documentation.
- Serve as escalation path for Technical Support Specialists, working on the most complex and/or urgent support incidents.
- Produce internal support documentation as needed.
- Coordinate Severity Incidents that need to go to Development
- Participate in the on-call rotation for 24/7 support model
- Act as a Point of Contact for client Go-Live events - may include onsite support
- Oversee special projects and efforts related to complex support problems
- Perform other job-related duties and responsibilities as may be assigned from time to time
Qualifications
- BS/BA degree in related field or equivalent experience is required.
- Demonstrated knowledge of software development practices, computer science theory, and understanding of relevant technologies.
- Ability to work well both independently and within a team environment.
- Demonstrated ability to test or debug source code in reasonable time frames.
- Demonstrated basic understanding of product architecture and underlying technologies.
- Excellent interpersonal skills including verbal and written communication skills, teamwork, and customer service skills.
Required
- .Net / C# (or similar high level language)
- SQL Server 2005/2008
- Ability to write and execute Microsoft SQL scripts
- VB Script, JavaScript, PHP, or similar scripting language
Desired
- DHTML, HTML5
- XML/XSD/XSLT
- Visual Basic 6
- WPF