Hybrid IT Field Services Specialist (1 year contract) chez Mirabaud & Cie SA

Joining Mirabaud, means entering an entrepreneurial and innovative environment. With the 7th generation of the Mirabaud family working within the bank, the culture is that of a family business. With over 750 employees based in 10 countries worldwide, Mirabaud offers opportunities to develop one’s career across an international network of 16 offices.

• User lifecycle management
  • Set up and configure workstations, laptops, and mobile devices for new employees
  • Decommission and securely wipe IT assets during off-boarding
  • Coordinate access rights, group memberships, and software provisioning
• IT Inventory & Asset Management
  • Maintain accurate records of hardware and software assets
  • Track equipment lifecycles and ensure timely replacements
• Application Deployment
  • Support software rollouts and version upgrades
• Hardware Support
  • Replace and upgrade desktops, laptops, monitors, and peripherals
  • Diagnose and resolve hardware issues on-site
• Technical Support & Troubleshooting
  • Provide hands-on support for IT incidents and service requests
  • Assist users with connectivity, printing, and authentication issues
  • Escalate complex problems to second-level support when necessary

• Diploma in Information Technology, Computer Science, or a related field;
• 2+ years of field service or desktop support experience, preferably within financial services;
• Strong knowledge of Windows OS, Microsoft 365, and endpoint management tools;
• Hands-on experience with Active Directory, identity management systems, and internal access portals;
• Proven ability to support mobile devices and peripherals (printers, scanners);
• Experience with enterprise video-conferencing platforms (Zoom, Teams);
• Very good communication skills, adapting style for technical and non-technical audiences; 
• Customer-centric mindset, demonstrating patience, and a solution-oriented attitude;
• Strong organizational skills with the ability to prioritize tasks and manage time effectively;
• Calm under pressure, with a proactive approach to troubleshooting;
• Fluent French & English.

Step into the action!
• Family-friendly and dynamic international environment;
• Direct impact on the business, no matter your position or seniority;
• Work in an environment that encourages autonomy and entrepreneurship;
• Flexible working arrangements to help you achieve a better work-life balance;
• Variety of cultural and sporting activities during your free time;
• Inclusion and equal treatment;
• Various employee benefits & family friendly benefits.