
Hybrid Customer Performance Marketing Executive chez Alcumus
Alcumus · Cardiff, Royaume-Uni · Hybrid
- Professional
- Bureau à Cardiff

Creating Safer Workplaces for Everyone.
We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.
As our Customer Performance Marketing Executive within the UK SafeContractor division, you’ll play a key role in delivering impactful, performance-driven communication programmes across our UK product portfolio.
Working closely with the Customer Performance Marketing Manager, you’ll be at the centre of planning and executing initiatives that enhance every stage of the customer journey, from onboarding and conversion through to retention and advocacy. This is a fantastic opportunity to make a real impact, shaping how we engage with our customers and ensuring their experience with us is seamless, engaging, and rewarding.
What that means day to day
- Collaborate with the onboarding and sales team to optimise and enhance the customer onboarding journey, and conversion through to sale through communications, and collateral (written and digital).
- Develop and execute a series of always on value-add communications across our UK customers, such as newsletters, industry trends, online and in-person events to improve customer loyalty, retention and x-sell opportunities.
- Identify customer advocates and develop an always on-suite of customer case studies through written and digital initiatives to drive advocacy and influence new business.
- Analyse the existing customer lifecycle, and implement improvements in the journey to support retention and re-engage at risk customers. Tools such as training, guides, solution videos, bulletins.
What you’ll need to be successful
What you'll get in return
Bring Your Whole Self to Work.
What you can expect if you apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role