Hybrid Telephone Operator chez Department of Veterans Affairs

Not Required

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** MAJOR DUTIES: Operates a Digital Branch Exchange (DBX) console in conjunction with the station automatic exchange, establishes communications between Medical Center and the public. Receives and places local, long distance, and international calls. Operates a paging system, public address system, and radio communications system. Addresses alarms (fire, Code Blue, behavioral emergencies, bomb threats, etc.) immediately. Interviews incoming calls to determine proper routing of the call. Maintains a log of all commercial long distance and collect calls charged to the Medical Center. Keeps current information regarding facility telephone numbers and maintains current list of pager numbers assigned to employees authorized pagers. Monitors several emergency alarms (e.g., pharmacy, boiler plant, intensive care unit, humidistat, phone system, elevators). Converses with all callers and visitors, directing to appropriate department/location/or service. Maintains lost and found items, recording items received and returned in a logbook. Performs other related duties as assigned. Work Schedule: Monday-Friday, 8:00am to 4:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved

Requirements

You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

Qualifications

TO QUALIFY FOR THIS POSITION AT THE GS-4 LEVEL, YOU MUST POSSESS AT LEAST ONE OF THE FOLLOWING: Experience: At least one (1) year of general experience - progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled (Telephone Operator). This may be paid or non-paid experience. NOTE: Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. OR Education: Two (2) years of successfully completed education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college, or university. NOTE: Transcripts must be submitted on or before the closing date of the announcement. Education cannot be credited without documentation. OR Combination: An equivalent combination of successfully completed post-high school education and experience as described above which meets the total qualification requirements for this grade level. NOTE: Your experience must be documented in your resume and transcripts must be submitted on or before the closing date of the announcement. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Communication Hardware Technical Credibility Veteran and Customer Focus IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work is usually sedentary but may involve some standing and walking to consult directories and manuals. Work involves making sound judgement when interacting with Veterans, families, professional staff, co-workers, outside agencies, etc., which at times may be distraught or abusive; and when operating the telephone system and multiple alarms systems that need to be addressed immediately and in an accurate and reliable method. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov).

Other Information

This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.