Hybrid Payments Support Specialist chez Medtelligent

POSITION OVERVIEW

Minimum Years of Experience Required: 2 years

Working Location: Candidates with 2+ years of experience eligible for in-office, hybrid, or fully remote schedules. Relocation subsidies available.  At least 3 visits (per year) to the Chicago headquarters are required. Please note candidates must be able, willing and excited to travel.

Is this job available for internal promotion (current internal employees only): Yes

Sponsorship: Sponsorship is not available for this position. 

Salary Range: $55,000-$65,0000

The exact salary will vary based on years of experience and the level of proficiency in both hard and soft skills. It is uncommon for someone to be hired at the highest point of the salary range for their position. If you feel like this position is right for you but your desired salary range differs, please still apply. 

ABOUT THE COMPANY
ALIS  is the industry leading provider of assisted living specific software. We are a purpose driven healthcare technology company passionate about innovation and using technology to help people by solving real world problems. The ALIS team designs, builds, delivers, and supports our flagship product ALIS (pronounced “Alice” and stands for Assisted Living Intelligent Solutions).

CULTURE
At ALIS, our culture is rooted in purpose and passion. We show up each day with a positive attitude, ready to make a difference. We care deeply—about our work, our clients, and each other—and we act with honesty, respect, and integrity. We thrive on change, embracing curiosity and continuous growth. 

From creating joyful experiences to delivering high-quality, impactful solutions, we relentlessly seek excellence in everything we do. Joining ALIS means being part of a collaborative team that’s driven to improve lives through innovative software and meaningful connections.
 

JOB DESCRIPTION: 

ALIS Pay is dedicated to providing a seamless and user-friendly payment solution. Our focus is on simplifying payment processing for the Assisted Living space. 

As a Payments Support Specialist, you'll be the first line of support for clients using ALIS Pay, helping them get started, answering questions, and guiding them through setup and training. You'll assist with technical configurations, troubleshoot issues, and help ensure everything runs smoothly.

Day-to-day, you’ll check the support ticket system, respond to client inquiries, and route more complex issues to the right team. You’ll also help send out communications about system updates or issues, and keep client records organized and accurate.

Behind the scenes, you’ll help track transactions, gather performance data, and support basic reporting. You’ll take part in internal training, help maintain documentation, and share client feedback to improve the product and services.

JOB ACCOUNTABILITIES

• Respond to new client inquiries and provide helpful, timely support.

• Assist in onboarding new communities to the ALIS Pay feature by facilitating initial setup and supporting introductory training sessions.

• Support clients in configuring their payment gateway settings and answer frequently asked questions.

• Troubleshoot client issues with guidance from more senior team members.

• Participate in proactive monthly preparation tasks to ensure client readiness and performance visibility.

• Help draft and distribute communications to clients about backend system updates, downtime, or one-off issues.

• Monitor tickets in the issue-tracking system and assist in proper routing to the correct team or specialist.

• Maintain and organize client profiles to ensure accuracy and ease of access.

• Assist with transaction tracking and support basic analysis under supervision.

• Support internal communication efforts related to relationship and service updates.

• Help collect and track key metrics, including transaction volume and basic monthly reporting needs.

• Assist in maintaining documentation for workflows, FAQs, and client-specific procedures.

• Participate in team training sessions and contribute ideas for improving service delivery.

• Provide feedback to the product team based on observed client needs and questions.

• Engage in internal training to build deeper knowledge of state-specific workflows and Medicaid-related tasks.

JOB RESPONSIBILITIES: 

• 2 years of experience in payment processing or financial workflows.

• Comfortable with client-facing communication via email and virtual meetings.

• Basic understanding of payment workflows, ticketing systems, and CRM tools.

• Detail-oriented, proactive, and eager to learn in a fast-paced environment.

• Strong written communication and organizational skills.

Benefits:

• 8 Company Holidays ( office will be closed) 

• 2 Floating Holidays 

• 10 days of PTO (Year 1)

• Subsidized medical, dental and vision insurance 

• 401k Plan + Up to 4% Matching

• Pre-tax Commuter Benefits 

• Casual Dress 

• Referral Bonuses 

• Employee Assistance Fund

• Paid Parental Leave

• Paid Jury duty & Bereavement Leave 

• Length of stay rewards 

• Company bonus pool

• HSA and FSA

• Life Insurance policy subsidized by Company 

Application Process:

No formal cover letter is needed but please include a few sentences describing why you are applying for this position specifically.

At ALIS, we believe that both cultural alignment and technical expertise are essential. Each stage of the interview process is designed to assess both, and they are given equal consideration in our evaluations.

 ALIS asks certain candidates for 10 minute phone calls to gather additional information. After the phone screen, candidates that are selected to proceed in the process will do a video interview. Certain candidates may be asked to travel to our Headquarters for an additional in-person meeting. Please note that ALIS will cover all expenses related to interview travel. Candidates residing in border states within a four-hour drive or less will be reimbursed for mileage.

ALIS values and promotes diversity. We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. All candidates are subject to a background check.