Hybrid Student Rights and Responsibilities Case Manager chez Kwantlen Polytechnic University
Kwantlen Polytechnic University · Surrey, Canada · Hybrid
- Professional
- Bureau à Surrey
We are currently seeking a Student Rights and Responsibilities Case Manager to join our Student Rights and Responsibilities team.
JOB OVERVIEW
This role reports to the Director, Student Rights and Responsibilities.
The Student Rights and Responsibilities Case Manager works within the Student Rights and Responsibilities Office (SRRO) to investigate and manage complex student cases on behalf of KPU for students involved in incidents of student conduct (non-academic); sexual violence and misconduct; and, behaviour intervention-related incidents. They also coordinate the development, execution, and oversight of high-quality, accessible, equitable, and inclusive education and prevention strategies that promote a community of care and respect consistent with KPU’s student conduct (non-academic) and sexual violence and misconduct policies.
The Student Rights and Responsibilities Case Manager works within the Student Rights and Responsibilities Office (SRRO) to investigate and manage complex student cases on behalf of KPU for students involved in incidents of student conduct (non-academic); sexual violence and misconduct; and, behaviour intervention-related incidents. They also coordinate the development, execution, and oversight of high-quality, accessible, equitable, and inclusive education and prevention strategies that promote a community of care and respect consistent with KPU’s student conduct (non-academic) and sexual violence and misconduct policies.
EDUCATION AND EXPERIENCE
- An undergraduate degree in a related field such as Education, Educational Psychology, Psychology, Social Work, or Counselling. Post baccalaureate courses and/or training in Counselling skills is an asset;
- At least 3 years of experience with case management, student conduct, resident life and/or crisis centre or crisis line. Experience in a post-secondary institution is an asset;
- Or an equivalent combination of education, training and experience.
KNOWLEDGE, SKILLS and ABILITIES
- Understanding of and experience using victim/survivor-centred and trauma-informed approaches in working with all individuals, especially those affected by sexual misconduct and violence.
- Demonstrated ability to exercise diplomacy, professionalism, and tact in sensitive situations.
- Knowledge of and commitment to equity, diversity and inclusion.
- Demonstrated knowledge of student development theory, student support programs and services, and personal and systemic barriers that impact student success and access to support services.
- Experience with student conduct processes within a post-secondary environment including informal resolution, conducting investigations, writing investigative reports, and managing assigned sanctions guided by procedural fairness.
- Demonstrated knowledge of critical incident interventions and risk and threat assessment.
- Demonstrated ability to support individuals in distress/crisis.
- Ability to resolve conflict through alternate forms of dispute resolution such as mediation; informed by restorative justice and restorative practices.
- Experience in conducting interviews.
- Demonstrated skill in coaching through complex ideas and creative solutions.
- Ability to establish and maintain effective working relationships with all constituents and to work effectively and collaboratively in a team.
- Effective oral and written communication skills with an ability to communicate patiently and productively with a diverse range of people and situations.
- Demonstrated ability to set priorities and meet time-sensitive and tight deadlines with exceptional organizational skills.
- Demonstrated ability to maintain the strictest levels of confidentiality while exercising sound judgment and maintaining ethical standards.
- Knowledge of relevant legislation impacting the SRRO such as the University Act, Bill 23, FIPPA/FOIPPA, human rights, and the duty to accommodate.
- Demonstrated skill in word processing, spreadsheets, databases, and student information systems.
- Able to work flexible hours to meet needs that may arise outside of traditional work hours.
- Ability to travel between campuses is required. Possession of a valid driver’s license and access to a vehicle is preferred.
COMPETENCIES
- People First: KPU employees involve, appreciate, value and respect the KPU community members they serve (i.e., students, employees, external stakeholders, etc.) creating a culture of high engagement and performance.
- Accountability: KPU employees demonstrate fiscal accountability and take ownership for their actions, decisions and results.
- Continuous Improvement: KPU employees take a creative approach to opportunities, exploring unique ways to create optimal value for the KPU community.
- Collaboration: KPU employees work in functional and cross-functional teams, coming together to solve complex issues and accomplish objectives that will benefit the KPU community.
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*Salary Information
The above compensation range is the span between the minimum and maximum base salary for a position. Typically, initial salary placement is approximately halfway between the minimum and the maximum. This represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and approximately halfway of the salary range for a job with consideration given to internal equity.
