Hybrid POS Tech Specialist I chez Priority Technology Holdings, Inc.

Job title: POS Technical Specialist I

Reports to: Manager of Client Services

Department: Client Services

Location: Alpharetta, GA (Hybrid)

Grade: 11

About Priority: 

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role: 

Entry Level position responsible for building and editing terminal files for select POS terminals. 

RESPONSIBILITIES: 

• Uses intuition and experience to complement data.

• Provides support of agent/Independent Sales Organizations with service and sales issues.  

• Ensures clients receive required service within established time frames.

• Processes orders/changes according to established department policies and procedures. 

• Works on different vendor applications to accomplish tasks.  

• Manages difficult or emotional customer situations and responds promptly. Responds to requests to improve service.

• Identifies and resolves problems in a timely manner; able to handle a situation under pressure and find a solution; uses reason even when dealing with emotional topics.

• Meets productivity standards and expectations. Strives to increase productivity.

• Balances team and individual responsibilities, contributes to building a positive team spirit, and puts success of team above own interests.

What Success Looks Like:

Success in a POS Technical Specialist I role typically means effectively supporting and managing the technical aspects of POS systems, ensuring that they run smoothly for retail or hospitality businesses. 

• Problem Solving: Diagnosing and troubleshooting POS system issues quickly and accurately.
• Timely Support: Providing quick and effective support to internal teams or clients, whether through phone, email, or on-site.
• Training & Knowledge Transfer: Helping staff understand how to operate POS. 
• Customer Impact: Making sure that the point-of-sale experience is smooth, contributing to an excellent customer experience.

Candidate Requirements:

• High School degree and one to two years related experience and/or training; or equivalent combination of education and experience.

• Follows instructions and responds to management directions; takes responsibility for actions.

• Exhibits sound and accurate judgment and includes appropriate people in the decision-making process. 

• Writes and speaks clearly and uses correct grammar. Responds positively to questions.

• Focus on attention to detail.

Work Environment & Culture:

We believe that performance and experience go hand in hand - an exceptional Employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.

Compensation & Benefits:

Compensation range: $20/hr - $22/hr

We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.