Hybrid Business Systems Analyst chez Johnstone Supply

Johnstone Supply, North Americas leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity for a Business Systems Analyst to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world class products, technical expertise and quality service.

As a member of the IT Team, the Business Systems Analyst is responsible for facilitation in the areas of project organization and execution, and facilitates the design, vendor evaluation, development, implementation, and management of multiple projects. This position has responsibilities in 5 key areas, including: Business Knowledge, Scope Definition, Systems Requirements Definition, Development, User Administration and Support, Quality Assurance, and Project Leadership. While this is a hybrid position, it must be based in Portland, Oregon. 

Position responsibilities:

• Leads small to medium projects (or assists on larger projects) to ensure applications meet user requirements by gathering information from users; developing technical requirements, architecture, and design deliverables; and continuously working with users to negotiate technical solutions against business requirements.   Effectively communicate and define technology considerations within the context of business requirements to a business audience.
• Provides ongoing client support for technical system questions and problems; serves as subject matter expert for designated systems; analyzes and researches more complex system problems, coordinating with vendors and other parties as necessary, and tracks them to resolution; develops, documents, and communicates alternative workarounds for system defects until system solutions can be implemented.  
• Conducts interviews and facilitate requirements gathering, process analysis and application design sessions with project stakeholders including internal IT partners and business partners.
• Performs and documents analysis of existing business rules, processes, and systems to recommend process and system enhancements to improve business performance and maximize the effectiveness of available technology.
• Manages understanding of Johnstone’s business models, data relationships, and systems interfaces to determine requirements and formulate strategies for new and enhanced functionality.
• Maintains the product or application backlog according to department standards.
• Provides solutions spanning multiple technology areas, including network, application, database, middleware, and security.  
• Partners with business and IT teams to determine estimates on resources and timing to meet business needs and communicates to appropriate stakeholders.
• Develops sizing estimates for project requests and determines feasibility of implementing new systems or modifying existing systems including communication plans and training plans.

Position requirements: 

• Bachelor’s Degree (B.S.) from a four-year college or university; at least 5 years of related experience and/or training; or equivalent combination of education and experience.
• Knowledge of SQL, Visual Basic, MS SharePoint and data standards & normalization best practice techniques and tools.
• Ability to use software tools for data profiling, data cleansing, data analysis, and data modeling.
• Ability to use the Internet, e-mail, Excel, Word, PowerPoint, and Visio.
• Skill in facilitating and leading meetings.  Ability to present information in both one-on-one and group situations.
• Ability to be self-motivated and self-directed with all job responsibilities.
• Ability to communicate technical issues to non-technical users.
• Ability to diagnose and solve problems. Uses logic to solve difficult problems with effective solutions; probes all different sources for answers; can see hidden problems; is excellent at analysis; looks beyond the obvious and doesn't stop at the face value answers. 
• Ability to initiate, challenge, and recommend for an ideal or position; pursues everything with initiative, energy, drive, and a need to bring efforts to closure. 
• Ability to learn quickly when encountering new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for improvements; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. 
• Skill and/or experience building or supporting workflows for business processes within application platform (e.g. Monday.com, Service Now, Power Automate).

Johnstone Supply is strongly interested in hiring a great candidate that exhibits work behaviors & values that are conducive to building and maintaining a strong and effective company culture. These behaviors include:

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

Johnstone offers a competitive wage and benefits that include medical, dental, vision, life, LTD, 401(k) with company match, and PTO after 90 days. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience. If you are ready to take the next step in your career, apply now.

Visit our website https://www.johnstonesupply.com/our-history for more information about our growing company.

EOE & E-Verify Participating Employer.