Hybrid Product Order Associate – Warehouse Operations chez Region 4 Education Service Center

Classification: Support Staff

Exemption Status/Test: Non-Exempt                                   

Job Grade: 3

Department: Operations                                                       

Reports To: Warehouse Supervisor

Job Goal:

To assist in providing seamless service to customers through a reliable, accurate, and efficient delivery system of products to clients in support of the ESC’s mission and goals.

Qualifications:

Education:

High school diploma or GED

Experience:

Two years of working in a warehouse environment

Special Knowledge and Skills:

1. Proficiency in the use of software packages related to warehouse and office operations
2. Basic mathematical skills
3. Good organizational, interpersonal, and communication skills
4. Ability to organize multiple tasks to ensure efficiency and accuracy (e.g., order placement, customer inquiries, backorder procedures, etc.)
5. Ability to maintain confidentiality
6. Bilingual is a plus

Major Responsibilities:

1. Coordinate with other order clerk staff to ensure timely and accurate customer product ordering.
2. Ensure that customer-friendly technical assistance is provided.
3. Coordinate activities with the Business Services department to facilitate timely invoicing of clients.
4. Assist in planning and implementation of ongoing assessment systems to gather customer feedback.
5. Utilize customer feedback to assist in the development of procedures to continually increase customer satisfaction.
6. Monitor inventory levels and reorder set points as needed while keeping inventory levels at or below 1,000,000.00.
7. Coordinate timely pickup, delivery, billing and payment of all utilized shipping avenues to include UPS, FedEx and TForce.
8. Coordinate with order clerk staff to ensure timely and accurate customer product ordering.

Supervisory Responsibilities:

None

Physical Demands/Environmental Factors/ Mental Demands:

Prolonged standing and walking; frequent bending/stooping, pushing/pulling, and twisting; frequent manual labor required which includes the ability to pack, move, pick-up and relocate boxes weighing up to 50 pounds; may work prolonged and irregular hours including working Saturdays and some evenings as needed; work with frequent interruptions; maintain emotional control under pressure.