Hybrid Director, Kessler Fine Jewelry chez Kessler Collection

An inspiring career awaits you! 
 
The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!

Grand Performers in qualifying roles  may enjoy a range of benefits, including:

• Marriott Employee Discounts Worldwide
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

JOB SUMMARY

The overall objective and purpose of the Director, Kessler Fine Jewelry is to oversee the strategic planning and operational execution of the business in all location. Areas of oversight include, but are not limited to: management of retail operations, marketing, website, inventory management, jewelry sourcing, sales volume, client outreach, business expansion and retention. Key success factors include support of jewelry retail operations, inventory management, and marketing to ensure sales goals are achieved.

Standards & Culture

Individuals must serve as a cultural ambassador by upholding and promoting our standards.

• Image & Presence: Our team is sophisticated and purposeful in their communication and body language.

• Service: Intuitive. Our team inspires the guest (and Grand Performer) experience with warmth and deliberate elegance.

• Performance: Extraordinary. Our team rises to outperform and consistently be at our best for even better.

CORE RESPONSIBILITIES

Primary areas of responsibility include, but are not limited to the following:

• Oversee strategic planning and execution of business operations
• Lead sales, marketing, and product development initiatives
• Foster relationships with high-value clients and industry partners
• Drive revenue growth and ensure brand excellence
• Plan, develop, and execute expansion of brand and retail operations into additional Kessler Hotels.
• Oversee the operations of all Kessler Fine Jewelry locations, ensuring the implementation and execution of KQA and BSA standards.
• Help with credit/exchange sales transactions
• Maintains system of proper tracking of all merchandise sold
• Lead training of Consultants on Point of Sale System
• Ensure timely submission of transfer reports/invoices to controllers
• Follow up on payment status with vendors and property controllers as needed
• Manage inventory, including ordering all approved owned jewelry and other merchandise
• Set/send marketing timeline to marketing department and directors
• Manage client records, including merging records, updating client history/interests, adding affiliations to client history, marking clients inactive, purging bad email/mailing addresses
• Assist with management of Kessler Fine Jewelry website to ensure inventory is up to date and marketed properly

KEY PARTNERSHIPS

To perform this role successfully, an individual must cultivate successful relationships with the following individuals to achieve alignment and support.

• General Manager
• Property Operations team
  

SUPERVISORY RESPONSIBILITIES 

Supervisory and leadership responsibilities include achieving results through providing direction and accountability of the following Grand Performers within the culture and policies established by the Kessler Collection.

• Sales Consultants
• Retail Operations Management

MINIMUM QUALIFICATIONS

• Bachelor’s degree in business or related experience and/or training equivalent – required
• Jewelry Industry Experience – required
• Hospitality or related industry experience – preferred
• 3 years of Jeweler or 5 years of luxury sales experience – required
• Experience in similar size organizations – preferred

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

• Strategic business leader - Works strategically to devise plans in alignment with organizational goals.
• Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.
• Generates alignment - Ensures proper time and effort is spent to build high level performance and consistency throughout collection.
• Leads with courage - Provides a culture of accountability.
• Execution of plans - Utilizes our systems, tools and resources to accomplish results and achieve goals
• Knowledge of jewelry and related industry insights.
• Knowledge of automated financial and accounting reporting systems to track and monitor financial results.
• Special Knowledge of gallery/retail operations systems and reporting.
• Strong written, verbal, and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to devise and execute short and long term strategic plans.

WORK ENVIRONMENT

The work environment/conditions described herein are representative of those that an incumbent may experience.

• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.

• While performing the duties of this job, the incumbent is regularly required to move 25 lbs on a regular basis.
• Push, pull, and lift up to 50 lbs on a regular basis.
• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time.

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as 
a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.